Experienced Customer Success Manager – Drive Customer Satisfaction and Growth at arenaflex

At arenaflex, we're revolutionizing the way teams work together, and we're looking for a seasoned Customer Success Manager to join our team. For over 20 years, we've helped people and teams achieve their goals, and we're building tools that empower teams to automate the manual, uncover insights, and scale smarter. Our mission is to create space for teams to think big, take action, and unlock the kind of work that truly matters. As a Customer Success Manager at arenaflex, you'll be responsible for managing a set of assigned accounts to promote a high level of customer satisfaction, successful product use, and customer retention. You'll be the primary contact for important customers, understanding customer success criteria, addressing questions, resolving issues, and serving as a trusted arenaflex advisor. This is a career-defining opportunity to join us at an essential moment and have a significant impact.

About arenaflex

arenaflex is a leading provider of innovative solutions that empower teams to work smarter, not harder. Our products and services are designed to help teams automate the manual, uncover insights, and scale smarter. We're committed to creating a culture of innovation, collaboration, and customer satisfaction.

Key Responsibilities

As a Customer Success Manager at arenaflex, you'll be responsible for:

• Performing initial onboarding of accounts with enterprise-level customers, ensuring adoption and ongoing engagement throughout the customer's lifetime
• Implementing a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction
• Being the arenaflex expert, providing guidance and addressing challenges on work/project management and collaboration to customers
• Explaining technical subjects to non-technical end-user personnel in large enterprises
• Understanding customer needs and addressing concerns
• Leading periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand arenaflex use throughout the account
• Developing tools and best practices to ensure customers are realizing the greatest possible value from arenaflex
• Using usage patterns to gain insights, provide guidance, and increase customer satisfaction
• Being the primary interface to manage and resolve important situations
• Working with the Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities
• Providing expert customer insight to product management, marketing, and sales on what innovation and improvement in the user experience, product capabilities, and features, and customer engagement processes that ensure rapid adoption and usage velocity for our customers
• Exceeding all performance targets
• Performing other duties as assigned

Requirements

To be successful in this role, you'll need:

• Account management experience with mid-to-later stage SaaS software
• 3+ years of experience maintaining valuable and outcome-based relationships with a diverse customer account base
• Outstanding task management skills across a varied set of responsibilities
• Passion for working with leading-edge, web-based technologies and a desire to understand arenaflex's benefits, use cases, and technical elements
• Willingness to travel periodically based on customer and business need
• Strong command of the English language, both oral and written (B2+ and above)

Perks & Benefits

As a valued member of our team, you'll enjoy:

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development, including access to Udemy online courses
• Company-funded perks, including a counseling membership and your own personal arenaflex account
• Teleworking options from any registered location in Costa Rica (role-specific)

Get to Know Us

At arenaflex, your ideas are heard, your potential is supported, and your contributions have real impact. You'll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and non-traditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you're doing work that stretches you, excites you, and connects you to something bigger, that's magic at work. Let's build what's next, together.

Equal Opportunity Employer

arenaflex is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Apply Now

Ready to join our team and drive customer satisfaction and growth at arenaflex? Apply now and take the first step towards an exciting new chapter in your career. Apply for this job