Subject Matter Expert, Reporting
Orion is a company dedicated to providing high standards of customer service. As a Subject Matter Expert in Reporting, you will be responsible for supporting clients, ensuring accurate service delivery, and collaborating with various departments to resolve client issues.
Responsibilities
- Respond to customer requests via phone, email, chat in timely and professional manner
- Provide training and best practice procedures to external clients on the Orion system
- Lead face to face discussions and training during customer office visits and/or conferences
- Provide assistance in testing functionality during scheduled build weeks
- Maintain and uphold the standards which have been set for the Orion Service teams
- Analyze client requests and deduce and explore possible solutions or forwards request on to appropriate department following-through until resolution
- Counsel advisors regarding best practices, policies and procedures, as well as providing advice on how to handle situations encountered or requests
- Provide assistance in growing business with client by highlighting additional features which would benefit client’s overall package offering
- Collaborate with other operations departments to research and resolve client issues and inquiries, following-through until resolution
- Maintain an in-depth knowledge of the assigned Orion system team
Skills
- Proficient writing and grammar skills and an ability to respond to customers through chat and email
- Minimum of a high school diploma required and preferably a bachelor's degree in Business Administration or related field
- Prior experience in a customer service or technology related role
- Owns and manages relationships with stakeholders directly and work effectively with people at all levels in an organization
Benefits
- Health, dental, vision, and disability coverage on day one
- 401(k) plan with employer match
- Paid parental leave
- Pet benefits including pawternity leave and pet insurance
- Student loan repayment
Company Overview