Customer Service Representative - 100803
Terminix is a global leader in Pest Control and other services, dedicated to protecting people and enhancing lives. The Customer Service Representative role focuses on ensuring high levels of customer satisfaction by responding to and resolving customer questions or concerns in a fast-paced environment.
Responsibilities
- Helping ensure customer satisfaction by resolving customer issues/questions related to service, billing or other matters
- Documenting customer information and call history information accurately for future reference
- Processing orders for new services requested
- Maintaining up-to-date knowledge and understanding of features of Terminix products and services, marketing promos, and special offers
- Preparing correspondence and coordinating with other functions as necessary to resolve issues
Skills
- Being a high school graduate/having a GED is a requirement
- You enjoy interacting with customers and providing great service
- You are good at solving problems and clearly explaining solutions
- You thrive in a face paced, high-volume environment
- You have strong communication skills – interpersonal and written
- You have basic computer skills including having worked with Microsoft Office products
- You can type 25+ words per minute
- Prior customer service/call center experience is highly desired, but not required
Benefits
- Comprehensive training, all paid by the company
- Very competitive compensation program
- Opportunities for advancement and career growth – including paths into management level roles
- Medical, dental and vision coverage + discounts on Terminix brands
- Short/long-term Disability and Life Insurance
- Paid time off
- Tuition Reimbursement benefits (for FT Colleagues)
- 401(k) retirement plan with company-matching contributions
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
Company Overview
Company H1B Sponsorship