Experienced Loss Prevention Customer Service Associate II – Retail Security and Customer Experience

At arenaflex, we're not just a company – we're a family. A vibrant team that thrives on diversity, collaboration, and growth. As a Fortune 100 company and the world's leading off-price retailer, we're always looking for talented individuals to join our dynamic team. Whether you're working in our four global Home Offices, Distribution Centers, or Retail Stores – TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx – you'll find endless opportunities to learn, thrive, and make a lasting impact.

Job Summary:

We're seeking an experienced Loss Prevention Customer Service Associate II to join our team at arenaflex. As a key member of our Loss Prevention team, you'll play a vital role in preventing potential loss and dishonesty, while also providing exceptional customer service and maintaining a strong store partnership with our teams. If you're a motivated and detail-oriented individual with a passion for security and customer experience, we want to hear from you!

Key Responsibilities:

As a Loss Prevention Customer Service Associate II, you'll be responsible for:

• Maintaining a proper and professional stance in the designated area at the front of the store, acting as a visual deterrent to prevent potential loss/dishonesty
• Reviewing and understanding the Store Emergency Response Guide to ensure your safety and the safety of others
• Wearing a complete arenaflex-approved uniform, including a Body Worn Camera, to maintain a professional appearance and ensure store security
• Greeting customers appropriately, demonstrating courtesy and respect, and establishing a positive customer shopping experience
• Responding to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio
• Observing and reporting any suspicious behavior or critical incidents to Loss Prevention or store management
• Performing a closing safety sweep of the store with a member of management to ensure store security and safety
• Adhering to all arenaflex policies and procedures, including documenting required incidents in AIIM Case Management
• Performing other duties as assigned by management

Who We're Looking For:

* Strong verbal and written communication skills, with the ability to effectively communicate with customers, management, and Loss Prevention teams

• Sound decision-making skills, with the ability to exercise judgment in high-pressure situations
• Ability to take initiative and perform well independently, with a strong work ethic and attention to detail
• Prioritizes and organizes workload and manages time effectively, with the ability to multitask and adapt to changing situations
• Ability to stand for long periods of time, with a strong physical presence and ability to maintain a professional appearance
• 0-2 years of retail or security experience, with a passion for security and customer experience

Benefits and Perks:

As an arenaflex team member, you'll enjoy a competitive salary and benefits package, including:

• Associate discount
• EAP (Employee Assistance Program)
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care and cell phone discounts
• Pet and legal insurance
• Credit union
• Referral bonuses
• And many more!

Those who meet service or hours requirements are also eligible for:

• 401(k) match
• Medical, dental, and vision insurance
• HSA (Health Savings Account)
• Health care FSA (Flexible Spending Account)
• Life insurance
• Short- and long-term disability
• Paid parental leave
• Paid holidays, vacation, and sick time
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

Work Environment and Company Culture:

At arenaflex, we're committed to creating a supportive and inclusive work environment that fosters growth, collaboration, and innovation. Our open-door policy and supportive teams ensure that every team member feels valued, respected, and empowered to make a difference. We're proud to be an equal opportunities employer, and we welcome applications from diverse candidates.

How to Apply:

If you're a motivated and detail-oriented individual with a passion for security and customer experience, we want to hear from you! Apply now to join our dynamic team at arenaflex.

Contact Information:

8830 US 31 USA Marshalls Store 1134 Indianapolis, IN

Starting Pay Range:

$13.30 to $18.60 per hour

Actual Starting Pay:

Determined by a number of factors, including relevant skills, qualifications, and experience. Apply Now! Apply for this job