Experienced Mortgage Origination Customer Service Representative – Federal Housing Administration (FHA) Resource Center

At arenaflex, we're dedicated to creating strong, sustainable, inclusive communities and quality affordable homes for all. As a Mortgage Origination Customer Service Representative, you'll play a vital role in supporting the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their mission to make a difference in the lives of others.

About arenaflex

arenaflex is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth. With a strong commitment to innovation and customer satisfaction, arenaflex is the perfect place for professionals who share our passion for making a positive impact.

What We Offer

As a Mortgage Origination Customer Service Representative at arenaflex, you'll enjoy a comprehensive benefits package, including:

• Monday - Friday schedule with no weekend work
• Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans
• Immediate and ongoing training to support your success
• Discounted arenaflex stock purchase and other Employee Discounts
• Company-wide career mobility
• Company-sponsored Public Trust eligibility upon hire
• Voluntary overtime may be available based on business needs
• Paid Time Off (PTO) accrued based on arenaflex policy, up to 15 days a year
• 11 paid holidays per year

Mortgage Origination Opportunities

We're seeking experienced Mortgage Origination Professionals to join our team at the FHA Resource Center in Indianapolis, IN. As a Mortgage Origination Customer Service Representative, you'll have the opportunity to work in a dynamic and supportive environment, providing excellent customer service to the lending industry and the public on FHA guidelines and procedures.

Key Responsibilities

As a Mortgage Origination Customer Service Representative, you'll be responsible for:

• Providing excellent customer service, answering a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures
• Using your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client’s requests
• Following standard operating procedures for various topics, systems, and contact channels
• Documenting all of your contacts in a database
• Keeping up to date on FHA mortgage processes and procedures

Essential Qualifications

To be a successful Mortgage Origination Customer Service Representative, you'll possess:

• The ability to navigate multiple computer systems and applications and utilize search tools
• Excellent time management skills and dependability
• Strong written and verbal communication skills, including telephone etiquette
• Keyboarding proficiency of at least 40 words per minute

Required Qualifications

* High School diploma or General Educational Development (GED) certificate

• Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer)
• Minimum of 1 year of contact center experience or telephone customer service experience
• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation

Preferred Qualifications

* FHA Knowledge/background

• Contact Center experience (Omnichannel)

Compensation

The pay for this position is $20-$22 per hour. This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. arenaflex will ensure that all provisions are met through their wages and benefits.

Why Join arenaflex?

At arenaflex, we're committed to creating a culture of creativity and growth. Our company values diversity, equity, and inclusion, and we're dedicated to fostering a workplace that's inclusive and supportive of all employees. As a Mortgage Origination Customer Service Representative, you'll have the opportunity to work with a talented team of professionals who share your passion for making a positive impact.

How to Apply

If you're a motivated and customer-focused professional with a passion for mortgage origination, we encourage you to apply for this exciting opportunity. Please visit our careers page to submit your application and join our team at arenaflex. Apply Now! Apply for this job