Remote Customer Support Specialist (P&C) – Join arenaflex's Growing Team and Revolutionize the Fintech Industry
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of millions? Do you thrive in a fast-paced, dynamic environment where innovation and creativity are encouraged? If so, we invite you to join arenaflex, a leading fintech startup, as a Remote Customer Support Specialist (P&C). In this role, you will play a vital part in helping car owners save time and money on one of their most expensive and high-maintenance assets.
About arenaflex
arenaflex is on a mission to revolutionize the way people manage owning a car. Our mobile app, launched in 2019, has amassed over 4 million customers and expanded beyond insurance shopping to refinancing, safety, and repairs. We are the #1 rated AllCar app in the App Store, with a 4.7-star rating and over 5 million customers. Backed by artificial intelligence and machine learning, we simplify and automate owning and maintaining a car while providing personalized services for all car owners' needs.
The Opportunity
As a Remote Customer Support Specialist (P&C), you will be responsible for helping existing customers make changes to their current insurance policies from one of arenaflex's 55+ insurance carrier partners. Your primary focus will be on processing service requests, answering questions regarding policy details, and working to retain policyholders by actively finding solutions for customers who are at risk of cancellation. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you!
Key Responsibilities:
* Respond to inbound calls from existing customers
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
- Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
- Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation
Compensation and Perks:
* Hourly wage: $18.00 - 21.00
- We will pay for your P&C license (expected within 2 weeks after starting)
- Medical, dental, vision insurance, 401K match
- Ability to work remotely (we provide work equipment)
- Ongoing training and mentorship from our leadership team
- An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them
Schedule:
* Sunday: 7am - 3:30pm (Pacific Time Zone)
- Monday and Tuesday: 11:30am - 8pm (Pacific Time Zone)
- Wednesday and Thursday: 9am - 5:30pm (Pacific Time Zone)
Why Join arenaflex?
* Be part of a fast-growing fintech startup that's revolutionizing the way people manage owning a car
- Work with a passionate, curious, and egoless team who love solving real-world problems
- Enjoy a dynamic and innovative work environment that encourages creativity and growth
- Have access to ongoing training and mentorship from our leadership team
- Be part of a company that's committed to providing reasonable accommodations for individuals with disabilities
Essential Qualifications:
* 1+ year of experience in customer support or a related field
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Basic knowledge of insurance policies and procedures
- High school diploma or equivalent required; bachelor's degree preferred
Preferred Qualifications:
* Experience in the insurance industry or a related field
- P&C license or ability to obtain one within 2 weeks of starting
- Strong analytical and problem-solving skills
- Ability to work in a team environment and collaborate with colleagues
- Familiarity with CRM software and other customer support tools
Skills and Competencies:
* Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Basic knowledge of insurance policies and procedures
- Strong attention to detail and organizational skills
- Ability to work in a team environment and collaborate with colleagues
Career Growth Opportunities and Learning Benefits:
* Ongoing training and mentorship from our leadership team
- Opportunities for career growth and advancement within the company
- Access to industry-leading training and development programs
- Collaborative and dynamic work environment that encourages creativity and growth
Work Environment and Company Culture:
* arenaflex is a remote-friendly company that offers flexible work arrangements
- Our company culture is built on a foundation of passion, curiosity, and egolessness
- We prioritize work-life balance and offer a range of benefits and perks to support our employees' well-being
- Our team is diverse, inclusive, and committed to creating a positive and supportive work environment
Compensation, Perks, and Benefits:
* Hourly wage: $18.00 - 21.00
- We will pay for your P&C license (expected within 2 weeks after starting)
- Medical, dental, vision insurance, 401K match
- Ability to work remotely (we provide work equipment)
- Ongoing training and mentorship from our leadership team
- An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you!
Equal Employment Opportunity:
arenaflex is an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.
Accommodations for Individuals with Disabilities:
arenaflex is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected]. Apply for this job