Experienced Customer Service Representative – Email, Chat, and Voice Support for Electric Vehicle Startup
At blithequark, we're revolutionizing the electric vehicle industry with innovative, All-American solutions that empower customers to take control of their transportation needs. As a key member of our Support team, you'll play a vital role in shaping the future of customer experience, ensuring that every interaction leaves our customers feeling valued, understood, and confident in their choice to trust our brand.
About the Role
As a Customer Service Representative, you'll be the initial point of contact for customers, setting the tone for their perception and expectations of their future interactions with blithequark. You'll own each customer inquiry from start to finish, providing technical support for our website, app, and in-car software, as well as collaborating with external teams to resolve issues that require additional assistance. Your day-to-day role will consist of:
- Guiding customers through questions about our company's products, systems, and processes
- Troubleshooting issues related to the website, app, and in-car software
- Collaborating with external teams to resolve customer issues that require additional assistance
- Ensuring every customer interaction leaves them feeling valued and understood
- Providing clear and empathetic communication to customers, especially in conflict situations
- Maintaining strict adherence to the assigned schedule and managing high-volume inbound calls
Responsibilities
* Support customers via email, chat, and phone, providing technical assistance and resolving inquiries
- Guide customers through questions about the company's products, systems, and processes
- Troubleshoot issues related to the website, app, and in-car software
- Collaborate with external teams to resolve customer issues that require additional assistance
- Ensure every customer interaction leaves them feeling valued and understood
- Provide clear and empathetic communication to customers, especially in conflict situations
- Maintain strict adherence to the assigned schedule and manage high-volume inbound calls
Requirements
* At least 18 years or older
- High School Diploma or equivalent
- Able to successfully pass a criminal background check
- Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed
- Able to maintain 100% strict adherence to the assigned schedule
- Strong computer knowledge, including ability to accurately type at least 30 wpm
- Excellent English written and verbal communication skills
- High level of expertise with spelling, grammar, and punctuation
- Courteous and friendly with high level of professionalism
- Willingness to learn and adapt to new tools and technologies
- Strong time management and able to multitask applications while talking to customers on the phone
- 1-3 years of customer support and technical support call center experience
Nice-to-haves
* Previous work from home experience
- Prior experience with email and chat support
- Prior experience using customer support/relationship management software or similar systems
- Prior experience with automotive customer support/service/success
- Passion for automotive topics and electric vehicles
Benefits
* $17.00 USD starting pay
- Performance-based incentives each month
- Health benefits including medical, dental, and vision for you and your family
- 401(k) investment options with employer match opportunities
- Paid vacation time
- Computer equipment provided
- Onsite full gym free to employees
- Great work/life balance while developing your career
Why Join blithequark?
At blithequark, we're committed to creating a workplace that's as innovative as our products. Our Support team is dedicated to delivering outstanding experiences that empower customers to take control of their transportation needs. As a Customer Service Representative, you'll have the opportunity to:
- Shape the future of Support at a brand-new company
- Deliver on outstanding experiences that exceed customer expectations
- Collaborate with external teams to resolve complex issues
- Develop your skills and expertise in a dynamic and supportive environment
- Enjoy a great work/life balance while developing your career
How to Apply
If you're passionate about delivering exceptional customer experiences and shaping the future of Support, we want to hear from you! Apply now to join our team as a Customer Service Representative – Email, Chat, and Voice Support for Electric Vehicle Startup. Apply Now! Apply for this job