Experienced Full Stack Collections Customer Service Representative – Delinquent Account Resolution and Customer Experience at Blithequark
Job Summary
Blithequark is seeking a highly skilled and customer-focused Collections Customer Service Representative to join our team in Tigard, OR. As a key member of our collections team, you will be responsible for providing exceptional customer experiences while working to collect and negotiate terms of repayment on delinquent accounts. If you have a passion for delivering outstanding customer service and a knack for resolving complex issues, we encourage you to apply for this exciting opportunity.
About Blithequark
Blithequark is a leading organization dedicated to providing innovative solutions and exceptional customer experiences. With a strong commitment to growth and development, we are constantly seeking talented individuals who share our values and are passionate about delivering outstanding results. Our mission is to provide unparalleled customer experiences, and we achieve this through our focus on people, innovation, and customer satisfaction.
Responsibilities
- Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner, mitigating losses and maximizing receivable income.
- Process, follow up, and resolve inbound collection and customer service telephone inquiries in a timely and professional manner.
- Review accounts for action, such as extensions, deferments, and due date changes, within authorized limits to promote customer performance of contractual obligations.
- Demonstrate professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution of customer discrepancies and disputes.
- Follow up on required customer insurance coverage and institute corrective action when deficient coverage is discovered.
- Meet or exceed established call volume and account action requirements.
- Perform other duties as assigned to support the success of the team.
Requirements
Essential Qualifications
- High school graduate or equivalent required.
- 18 years or older.
- Valid driver's license in your state of residence (necessary for select roles).
- Acceptable driving record.
- Basic knowledge of installment loans, consumer collections, and collections regulations & laws.
- Previous collections experience preferred.
- Ability to multitask by speaking with customers and typing information, avoid distractions, and be focused for scheduled shift.
- Strong attention to detail.
- Sense of urgency.
- Excellent communication skills.
- PC skills, including knowledge and use of MS Office (Excel, Word, Windows, etc.).
- Bilingual candidates are highly preferred (compensation: $22.00hr).
- Competitive pay: $21.00hr (Bilingual: $22.00hr).
- Medical, Dental, and Vision Plans.
- Paid Holidays & PTO.
- Short and Long-Term Disability.
- Paid Life Insurance.
- 401(k) Retirement Plan.
- Employee Stock Purchase Plan.
- Lithia Learning Center: Enhance your skills and knowledge with our comprehensive training programs.
- Vehicle Purchase Discounts: Enjoy exclusive discounts on vehicles.
- Wellness Programs: Prioritize your well-being with our wellness initiatives.
Preferred Qualifications
What We Offer
Compensation and Benefits
Growth and Development Opportunities
Our Culture
At Blithequark, we pride ourselves on our mission of Growth Powered by People. We strive to create a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better, whether in person, online, or a combination of both. We are committed to equal employment opportunity and consider qualified applicants regardless of criminal histories, consistent with legal requirements.
How to Apply
If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application to join our team and take the first step towards a fulfilling career.
Join Blithequark today and be part of our team dedicated to delivering exceptional customer experiences and driving growth through innovation and people! Apply for this job