Join Our Team as a Remote Phone and Chat Specialist - Make a Difference in Healthcare

Unlock your potential and accelerate your career as a Phone and Chat Specialist in a dynamic, remote-based role! We're seeking a skilled and motivated individual to join our team, where you'll play a vital part in connecting nurses with healthcare facilities, making a real difference in the lives of essential workers. As a Phone and Chat Specialist, you'll navigate online platforms to verify nurses' credentials, handle follow-up phone calls, and provide exceptional customer service.

At Five Star Call Centers, we offer a competitive salary, paid training, and opportunities for growth and development. If you're a quick learner, technically savvy, and possess excellent communication skills, we want to hear from you!

Responsibilities:

• Manage inbound and outbound calls in a timely and professional manner
• Handle multiple chat channels simultaneously, providing exceptional customer service
• Follow communication scripts, identify customers' needs, and provide solutions and alternatives
• Perform data entry, access company resources, and navigate online platforms efficiently
• Maintain punctuality, attendance, and a positive, professional demeanor in all customer interactions

Qualifications:

• 1+ year of customer service or customer support experience
• 1+ year of call center or office background experience
• Technical savvy and ability to work independently
• Previous remote work experience a plus
• Strong phone and verbal communication skills, with active listening and typing accuracy (35 wpm)
• Ability to pass a background check, in accordance with state and federal laws

What We Offer:

• Competitive starting pay: $14/hour, with shift differential and potential increase after 90 days
• Paid training: 3 weeks, Monday-Friday, 7:00am-4:00pm (MST)
• Full-time, 40-hour schedule, with rotating weekends
• Equipment provided for full-time, permanent employees
• Opportunities for growth and development in a dynamic, remote-based role

Technical Requirements:

• Intel Core i5 5200 Series or greater processor
• 8GB memory on Windows 8.1/10 64 bits
• 1280x768 or higher screen resolution, with dual monitors required
• USB headset and up-to-date antivirus software
• Verified internet service, secure, reliable, and dedicated high-speed connection

We Want to Hear From You!

If you're passionate about delivering exceptional customer service and making a difference in healthcare, apply today and join our team as a Remote Phone and Chat Specialist!

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