Customer Service Agent - Hybrid Model (remotely & onsite)

Drive excellence in sales and operations! Join Swiss WorldCargo to deliver top-tier customer service, optimize cargo operations, and build lasting client relationships. Be the crucial link ensuring quality, compliance, and efficiency while representing Swiss WorldCargo’s commitment to ambition, responsibility, and empathy. Ready to elevate your career? Tasks The Customer Service Agent is responsible for: • Efficiently manage customer requests for information, reservations, irregularities, and capacity by using several channels of communication • Support marketing communication to foster positive customer awareness on SWC news & services • Maintain & strengthen close customer relationship at all levels • Ensure correct billing to customer by controlling bookings and Air Waybills & make corrections • Strengthen outdoor sales efforts by supporting in rate quotations, ad hoc rate negotiations, market intelligence, reports • Prioritizes workloads to enable swift & competent response to internal & external inquiries. • Coordinate with warehouse and ground handling agents or load control to ensure operations run smooth • Participate in other duties as assigned

Requirements

The ideal Customer Service Agent should meet the following requirements: • Associates degree preferred • IT applications: Good MS office user knowledge: Word, Excel, PowerPoint • Logistics or customer service training is an asset • Experience in customer service and/or operations • Ideally experienced in air cargo / logistics and/or aviation environment • Good command of French and English language: fluent in speaking and writing • Any other languages are of advantage • Good interpersonal communication skills verbal and written (email, letter, internet) • Professional attitude with internal and external interfaces • Impeccable customer service attitude • Initiative, reliable and quality oriented working attitude • Flexibility to work on different functions within the department • Willingness and ability to travel • CV/Resume and Cover Letter required • Company will not provide relocation assistance About Swiss International Air Lines AG It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter. Apply Job!