Customer Service Rep I- PFS Remote
Employer Industry: Healthcare Services Why consider this job opportunity... - Salary up to $27.60 per hour - Opportunity for career advancement and growth within the organization - Supportive and collaborative work environment - Chance to make a positive impact on patient satisfaction and billing resolution - Commitment to diversity, equity, and inclusion in the workplace What to Expect (Job Responsibilities): - Assist patients in resolving billing issues, handling complaints, and setting up payment plans - Document customer complaints and interactions in the appropriate systems - Track trends in customer service encounters and recommend resolutions to the supervisor - Provide training and support to new Customer Service Representative I colleagues - Communicate and follow up with stakeholders on customer service activities What is Required (Qualifications): - High school diploma or Associate's degree in Accounting, Business Administration, or related field - Up to 3 years of experience in revenue cycle functions within a healthcare setting - Previous service or call center experience with strong customer service skills - Excellent verbal and written communication skills - Basic understanding of Microsoft Office applications including Outlook, Word, PowerPoint, and Excel How to Stand Out (Preferred Qualifications): - Experience in a complex, multi-site environment - Completion of regulatory/mandatory certifications and skills validation competencies - Strong interpersonal skills in interacting with diverse customers #HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #DiversityAndInclusion We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!