Customer Experience Advocate (Part-Time)

About The Role As a Part-Time Customer Experience Advocate, you will become the champion of our customer-centric approach, ensuring that every interaction with our brand is delightful, seamless, and impactful... Acting as the primary point of contact for all customer inquiries, concerns, and feedback, you will work closely with our Operations and Marketing teams to ensure that our customers receive the highest level of service possible. Your mission will elevate the customer experience to new heights, directly contributing to building lasting relationships and enhancing our overall brand loyalty. What You’ll Be Doing: • Monitor and analyze customer interactions across various platforms to identify trends, pain points, and opportunities for enhancing the customer experience • Provide an outstanding customer experience via multiple service channels (email, chat, social channels, Discord, etc) • Develop and execute initiatives to increase customer satisfaction, loyalty, and retention, measuring the impact of these efforts through key metrics and feedback • Lead the response to customer feedback, coordinating with relevant departments to address concerns and implement solutions that improve the customer experience • Convey energy, excitement, authenticity, and a deep appreciation for Feastables’ mission and values Recipe For Success: • Proven experience in a CX role, with a track record of enhancing customer satisfaction and loyalty, preferably within the CPG or retail sectors • Strong analytical skills, with the ability to translate customer feedback and behavior into actionable insights and strategies • Exceptional communication and interpersonal skills, capable of effectively advocating for customers and collaborating with various teams • A passion for creating positive customer experiences and a deep understanding of customer service principles and practices • Familiarity with customer service software, such as Kustomer, Zendesk, Salesforce, or similar tools • Ability to manage multiple projects and priorities in a fast-paced, dynamic environment, making the most of limited working hours each week • A genuine interest in the creator and social media space, aligning with Feastables' brand ethos • Ability to work 8+/hrs per week, primarily on weekends RECRUITERS: We do not accept unsolicited assistance from search firms or recruitment agencies - please, no phone calls or emails Apply Job!