[Remote] Senior Jira Administrator & Developer (ITSM Specialist)_ Remote work
Note: The job is a remote job and is open to candidates in USA. Digile is seeking a Senior Jira Administrator & Developer to manage and optimize their Atlassian ecosystem, focusing on Jira Service Management. The role involves both system administration and backend development, including building enterprise workflows that support core ITIL processes.
Responsibilities
- Serve as the primary admin for Atlassian Cloud/Data Center, managing global settings, user permissions, security, and overall system health
- Design and build JSM service desks aligned with ITIL best practices to optimize Incident, Problem, Change, and Service Request workflows
- Configure and maintain Jira Assets (formerly Insight) to build a clear configuration management database (CMDB) and track system dependencies
- Establish standards for custom fields, screen schemes, workflows, and project templates to prevent system clutter
- Create complex automation rules using native Jira Automation, ScriptRunner (Groovy), or Forge/Connect APIs
- Design and deploy integrations connecting Jira with third-party tools like Salesforce, ServiceNow, monitoring systems, and CI/CD pipelines
- Use Atlassian REST APIs to build secure data pipelines, webhooks, and custom synchronization scripts
- Write and maintain advanced JQL queries, filters, custom dashboards, and data exports for BI tools (e.g., eazyBI, Power BI)
Skills
- 10+ years of hands-on experience as an enterprise-level Atlassian Administrator and Developer
- Proven experience configuring Jira Service Management (JSM) for IT organizations
- Deep understanding of ITIL frameworks (ITIL v4 certification preferred)
- Strong proficiency in Groovy (especially for ScriptRunner), JavaScript, or Python, plus deep experience with Atlassian REST APIs
- Direct experience building Jira Assets schemas, object types, and reference attributes
- Experience managing Jira Cloud, including Atlassian Access, app evaluations, or cloud migrations
- Ability to translate complex, messy business processes into clean, automated Jira workflows
- Atlassian Certified Professional credentials (such as ACP-100, ACP-420, or ACP-620)
- Experience migrating teams from other tools (like ServiceNow or Zendesk) into Jira Service Management
- Familiarity with Agile methodologies (Scrum/Kanban) and connecting Jira Software with JSM
Company Overview
Company H1B Sponsorship