[Remote] Remote Customer Service Representative (Michigan residents)

Note: The job is a remote job and is open to candidates in USA. Morley is a company focused on delivering extraordinary experiences, and they are seeking a Remote Customer Service Representative to support one of the world’s most well-known automotive brands. In this role, you will assist car owners with after-sales concerns by managing inbound and outbound communications while providing timely and accurate solutions.

Responsibilities

• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
• Use web-based tools and internal systems to research questions and requests
• Document each interaction clearly and accurately
• Manage assigned cases from start to resolution by following defined steps and completing required actions

Skills

• Must have the ability to pass a pre-employment background check and drug screen
• High school diploma or equivalent
• 3+ years of customer service experience (call center, retail, restaurant/fast food, hotel or any role where you regularly worked with customers)
• Availability to work shifts within our hours of operation: Monday-Saturday, 8 a.m. - 9 p.m. Eastern time (7 a.m. - 8 p.m. Central / 6 a.m. - 7 p.m. Mountain / 5 a.m. - 6 p.m. Pacific)
• Ability to stick to your schedule reliably. Some queues are time-sensitive, so consistent attendance and on-time logins matter
• Excellent written and verbal communication
• Empathy and dependability
• Able to efficiently multitask
• Comfort using a computer and the web (you'll switch between systems and browser tabs throughout the day)
• Comfortable using AI tools and resources
• Typing speed of at least 25 words per minute
• Michigan resident
• Secluded, distraction-free workspace
• High-speed internet from a wired provider (cable or fiber)
• Your computer must be connected to your modem/router using an Ethernet cable
• Wireless, 5G and satellite internet aren't supported

Benefits

• Health coverage
• Wellness resources
• Financial benefits
• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance
• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial and estate planning (including wills)

Company Overview