[Remote] ServiceNow Administrator

Note: The job is a remote job and is open to candidates in USA. Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States. They are seeking a ServiceNow Administrator responsible for the administration, configuration, and operational support of the ServiceNow platform, ensuring reliable and efficient service across the firm.

Responsibilities

• Provide administrative and technical support for ServiceNow workflows, ensuring reliable operation, proper configuration, and alignment with firm standards
• Configure and maintain workflows, forms, catalog items, UI policies, business rules, and reports, performing lightweight development and enhancements as needed to support operational efficiency
• Serve as a support resource for attorneys, practice groups, business managers, and internal teams by troubleshooting issues, resolving configuration defects, and answering platform related questions
• Assist with workflow optimization efforts by identifying configuration improvements, reducing manual steps, and supporting minor process enhancements using established architectural and governance guidelines
• Maintain and update workflow documentation, configuration notes, and support materials to ensure clarity and team best practices
• Monitor platform health and workflow performance, identify recurring issues or support trends
• Collaborate with the ServiceNow development team to support releases, upgrades, and enhancements, assisting with testing, deployment validation, and post release support
• Provide operational insights and recommendations based on support data, platform usage, and observed trends, and assist with implementing approved improvements
• Other duties as assigned

Skills

• Minimum 3 years' experience with the Service Now platform including workflow development, system maintenance, and performing upgrades
• Proficiency in programming abilities with 3+ years of experience with one of many languages such as Java, .Net, C#, C++, SQL, Python, API's, and SOAP/Rest Services
• The ability to work closely with the ServiceNow team and customers to determine acceptable solutions
• Proven experience in eliciting requirements and testing
• Excellent documentation skills
• Fundamental analytical and conceptual thinking skills
• Excellent planning, organizational, and time management skills
• Strong written and verbal communication skills including technical writing skills
• Ability to work independently with little or no assistance, and to make decisions and recommendations to upper management
• Experience with RPA, Microsoft Power Apps, Flow, and Azure

Benefits

• Medical and dental coverage
• Life insurance
• Short-term and long-term disability insurance
• Pre-tax flexible spending account for certain medical and dependent care expenses
• An employee assistance program
• Paid Time Off
• Paid holidays
• Participation in a retirement plan program after meeting eligibility requirements
• And more

Company Overview

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