[Remote] Business Analyst
Note: The job is a remote job and is open to candidates in USA. LMI is a digital solutions provider focused on enhancing government impact through innovation and speed. The Business Analyst will support a government healthcare client by applying analytical skills and Human-Centered Design principles to improve stakeholder engagement and platform adoption.
Responsibilities
- Support the development, execution, and refinement of stakeholder engagement strategies to align diverse perspectives and foster trust across user groups
- Support the generation of adoption artifacts, such as onboarding materials, training guides, FAQs, and technical enablement documentation for stakeholders
- Collaborate with cross-functional team to refine communications and training plans that drive platform adoption and optimize user workflows
- Research and interpret federal and state health policies, regulations, and guidance to identify system impacts and inform program execution plans
- Assist with facilitating discussions between stakeholders, product teams, and SMEs to gather and consolidate requirements for user engagement and adoption strategies
- Document and track feedback from stakeholders through iterative refinement processes and analytic tools
- Develop concise summary reports and presentations for internal and external stakeholders, including action items, decision logs, and meeting notes
- Participate in the creation of operational readiness plans and resistance mitigation strategies for platform deployment
- Provide hands-on guidance to issuers in support of technical platform enablement, ensuring successful integration
- Triage and respond to internal and external inquiries, escalating issues as appropriate
- Use modeling tools (Visio, Miro, Excel, etc.) to develop processes, visualizations, use cases and user stories
- Develop and evaluate workflows and execution practices to recommend approaches that support the delivery of new business processes and process improvement to optimize solutions and prioritize greatest impact
- Leverage GenAI tools to enhance content development, improve efficiency in stakeholder engagement tasks, and drive data-informed decision-making
Skills
- Bachelor's degree in Public Policy, Public Health, Business, Information Systems, or related discipline, or equivalent relevant experience
- 0–2 years of experience as a Business Analyst, Policy Analyst, Consultant, or similar role
- Strong communication skills and the ability to develop and deliver stakeholder communications and training materials
- Eagerness to learn and collaborate in cross-functional teams and stakeholder environments
- Demonstrated attention to detail with excellent organization and adaptability in dynamic, fast-paced environments
- Analytical mindset with proficiency in basic visualization tools (e.g., Excel, Power BI, Tableau) to identify trends and deliver insights
- Fluency in Microsoft Office programs (Word, Excel, PowerPoint, Outlook)
- Familiarity with federal healthcare programs, particularly CMS, HHS, or VA initiatives
- Understanding of Agile workflows, including user stories and backlog refinement
- Experience facilitating stakeholder workshops and requirements-elicitation sessions
- Exposure to GenAI-enabled workflows for content generation or operational analytics
- Experience with collaboration tools (e.g., JIRA, Confluence) for tracking tasks and requirements
- Working knowledge of Human-Centered Design (HCD) or similar methodologies for stakeholder engagement and adoption management
Company Overview