Creative Technical Support Specialist

Description The Creative Technical Support Specialist is a subject matter expert on digital advertising technologies, emphasizing creative executions and their development in third-party ad servers. The Creative Technical Support Specialist will work closely with internal Customer Experience Managers, creative production, education and product teams, external clients, and partners to support omni-channel advertising campaigns. Creative Production • Master the SDK (API) that powers our dynamic ads. • Build or modify interactive HTML widgets nested within ads. • Build or modify ads that use Google Web Designer, Adobe Animate, or hand-coded. • Build demo or live campaign creative (HTML, Video, or Image-based dynamic templates). Support • Troubleshoot JavaScript, CSS, and HTML code issues with digital ads built by SaaS clients needing creative technical support using the Clinch SDK. • Respond to SaaS support tickets and document solutions in the company knowledge base. • Provide development best practices to help meet client objectives and production goals within the Clinch platform. • Provide detailed feedback to developers to help them solve bugs or other issues. • Escalate to Tier 4 (Product/Engineering) when platform bugs associated with support tickets arise.

Requirements

Required Skills: • Advanced-level knowledge of JavaScript, CSS, & HTML5 is required. • Strong experience with jQuery and GSAP. • Experience in design programs: Adobe InDesign, Illustrator, Photoshop, or Figma. • Working knowledge of Google Web Designer, Adobe Animate, and Adobe After Effects. • Experience with ticketing or task management systems like Zendesk, JIRA, Bugzilla, Basecamp, or Asana. • Excellent analytical and problem-solving ability. • Professional written and spoken communication. Able to communicate about complex topics in a simple and clear style. • Strong debugging/troubleshooting skills using browser developer tools and network traffic inspectors like Charles, Fiddler, or Chrome Dev Tools. • Capable of troubleshooting issues within a tight timeline. • Ability to prioritize multiple tasks and meet deadlines with demonstrated initiative. • BA/BS or comparable degree or certification, especially in a technical field. Success Criteria Experience 4+ years of work experience in digital advertising, web development, or a related technology field. Benefits • Compensation commensurate with experience • Unlimited PTO • Medical, Dental, & Vision plans • 401K with matching • Stipend reimbursements (mobile phone service, gym membership, and pet insurance) • Flexible work schedule • Life @ Clinch: Team Happy Hours, Outings (virtual and in-person), excellent office culture + much more! • Clinch has been certified as a “Greatest Place to Work” for 2021-2025! • Various perks and discounts Salary Range $70,000 - $120,000 Apply Job!