Experienced Customer Service Associate – Onsite Store Consultant
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As an Experienced Customer Service Associate – Onsite Store Consultant, you'll play a vital role in driving business growth, fostering customer satisfaction, and promoting arenaflex's innovative products and services. If you're passionate about delivering top-notch customer service, have a knack for sales, and thrive in a fast-paced environment, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions and services that empower businesses and individuals to succeed. Our commitment to quality, customer satisfaction, and business excellence has earned us a reputation as a trusted partner in the industry. As a member of our team, you'll be part of a dynamic and supportive community that values collaboration, innovation, and continuous learning.
Job Summary
As an Experienced Customer Service Associate – Onsite Store Consultant, you'll be responsible for delivering exceptional customer experiences, growing revenue through customer education, and promoting arenaflex's products and services. You'll work closely with customers, store managers, team members, and vendors to achieve established business objectives. This role requires a consultative approach, excellent communication skills, and a strong ability to work independently with minimal supervision.
Key Responsibilities
* Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to all customers
- Grow revenue through customer education of business solutions and product offerings (e.g., Color, Black & White Copy, Signs & Graphics, Holiday and Promotional)
- May take customer orders, give pricing information in accordance to customer pricing agreements, and recommends arenaflex products and services
- Use a consultative selling approach to identify and grow new and existing customer accounts
- Project hunt for new business on site as appropriate to the onsite location
- Identify and grow new and existing onsite customer accounts using resources available
- Funnel customer program work into the arenaflex network as appropriate
- Responsible for customer retention/recovery activities
- Manage bid follow up and consult on complex orders
- Implement onsite marketing programs as appropriate (e.g., lunch and learns, student promotions, etc.)
- Produce complex orders, prioritize production, perform quality checks, and coordinate pick-ups and deliveries
- Maintain and regularly update customer data base and other systems and reports as required
- Perform administrative duties, including ordering supplies and inventory controls
- Utilize knowledge of on-site pricing and contractual obligations
- Meet the on-site guidelines (safety training, background check, and any other requirements)
- Follow arenaflex standard operating procedures as well as adhering to legal, HR, safety, and security policies and procedures
- May assist with financial reporting, including daily sales, close-outs, and bank deposits
Essential Functions
* Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability, on a consistent basis, to work with minimal supervision
- Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Preferred Qualifications
* High School Diploma or equivalent education
- 1+ year of specialized experience
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment with minimal supervision
- Strong problem-solving and analytical skills
- Ability to adapt to changing priorities and deadlines
- Strong customer service and sales skills
- Ability to work effectively in a team environment
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our team members grow and develop their skills. As an Experienced Customer Service Associate – Onsite Store Consultant, you'll have access to:
- Ongoing training and development programs to enhance your skills and knowledge
- Opportunities for career advancement and professional growth
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
- Competitive compensation and benefits package
Work Environment and Company Culture
arenaflex is a dynamic and supportive work environment that values collaboration, innovation, and continuous learning. As an Experienced Customer Service Associate – Onsite Store Consultant, you'll work in a fast-paced environment with a team of dedicated professionals who share your passion for delivering exceptional customer experiences. Our company culture is built on the principles of quality, customer satisfaction, and business excellence.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation and benefits package, including:
- Competitive hourly rate
- Opportunities for overtime pay
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Recognition and rewards for outstanding performance
How to Apply
If you're passionate about delivering exceptional customer experiences and have a knack for sales, we want to hear from you! Apply now to become an Experienced Customer Service Associate – Onsite Store Consultant at arenaflex. Apply for this job