Experienced Customer Service Parcel Specialist – In-Center Parcel Management and Logistics

At arenaflex, we're committed to delivering exceptional customer experiences and providing innovative solutions to meet the evolving needs of our clients. As a key member of our team, the Experienced Customer Service Parcel Specialist will play a vital role in coordinating the inbound and outbound package activities of our in-center parcel management operation. This dynamic individual will be responsible for receiving, processing, staging, and delivering packages from our venue/center, utilizing an electronic last mile tracking system with limited supervision.

About arenaflex

arenaflex is a leading provider of innovative logistics and customer service solutions. Our team of experts is dedicated to delivering exceptional experiences and exceeding customer expectations. With a strong focus on quality, customer satisfaction, and operational excellence, we strive to be the go-to partner for businesses and individuals seeking reliable and efficient logistics services.

Job Summary

As an Experienced Customer Service Parcel Specialist, you will be responsible for coordinating all shipping-related services and activities, including maintaining logs of incoming and outgoing parcels, preparing parcels for pickup, and sorting incoming parcels. You will utilize proprietary software and equipment to execute necessary job functions, including mobile equipment assigned on a daily basis. This role requires strong customer service skills, attention to detail, and the ability to work in a fast-paced environment with minimal supervision.

Key Responsibilities

* Primary responsibility for coordination of all shipping-related services and activities

• Maintain log of all incoming and outgoing parcels, prepare parcels for pickup by delivery drivers, and sort incoming parcels
• Utilize proprietary software and equipment to execute necessary job functions, including mobile equipment assigned on a daily basis
• May pick-up and deliver customer packages throughout the hotel facility
• Provide customer service, including anticipating customer needs, suggesting alternatives, and problem-solving, and is able to satisfy those needs with a minimum amount of supervision
• Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Utilize pallet jacks and other large package handling equipment (where applicable)
• Follow all Equipment Safety and Package Security guidelines
• Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
• Ensure quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
• Offer assistance to customers by suggesting appropriate shipping methods. Maintain inventory of shipping supplies
• Set priorities of customer requests
• Maintain high levels of customer service
• Use sound judgment to resolve customer service issues or refunds
• Employ investigative research for mis-labeled packages
• Troubleshoot routine equipment problems
• May provide leadership on assigned shifts and direct work of other team members
• Perform multiple tasks at the same time
• Follows instructions of supervisors and assists other team members in performing center functions
• Collate, sort, and organize communications and other forms of information provided by customers and the venue
• Assist in the training of center team members
• Operate the point of sale terminal (POS) ensuring package handling fees are collected
• Perform daily close-out procedures on POS
• May assist team members in goal setting and skill development
• Performs administrative duties, including bidding, ordering supplies, and inventory control
• May operate photocopy, binding, and other business center equipment
• Take customer orders, give pricing information, perform consultative selling to customers, and explain the benefits of digital printing technology to customers
• May pick-up and deliver customer orders
• Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)
• Prepares bank deposit slips
• Perform all other duties as needed or requested

Essential Qualifications and Requirements

* High School Diploma or equivalent education required

• Minimum six months of related experience required (Warehouse and/or Hospitality Experience Preferred)
• Proven strong organization and planning skills
• Action-oriented with skills and aptitude to excel in a customer-focused and results-driven environment
• High integrity individuals who present a professional image through effective written and verbal communication skills
• Excellent team-building and collaborative skills; ability to develop strong customer relationships
• Strong problem-solving skills
• Ability to accurately translate and record information into electronic tracking system with 100% accuracy
• Proficiency with computer systems and ability to learn new software applications quickly
• Ability to pass an OSHA certification for any equipment in center calling for such certification
• Ability to move 75 pounds unassisted
• Ability to maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another person
• Physical stamina to walk up to 10 miles per shift

Preferred Qualifications

* Previous experience in a customer service or logistics role

• Knowledge of shipping and handling procedures
• Familiarity with electronic tracking systems
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment with minimal supervision
• Ability to lift and move packages of varying weights

Work Environment and Company Culture

arenaflex is committed to providing a safe and inclusive work environment for all employees. Our team is dedicated to delivering exceptional customer experiences and exceeding customer expectations. We strive to be a leader in the logistics industry by providing innovative solutions and exceptional service.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary range of $40,000 - $60,000 per year, depending on experience. We also offer a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.

How to Apply

If you are a motivated and customer-focused individual with a passion for logistics and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job