Experienced Bilingual Customer Support Specialist – English/Spanish – Remote Day Shift

Join the arenaflex team, a fast-growing marketplace on a mission to support the independent truckers who keep our country moving. As a Customer Support Specialist, you will be at the heart of our mission, available 24/7/365 to show up when it matters most. We're looking for a passionate, people-focused individual who is fluent in both English and Spanish to join our close-knit, mission-driven team.

About arenaflex

arenaflex is a fast-growing marketplace that serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We're a team of innovators, thinkers, and problem-solvers who are passionate about making a difference in the lives of independent truckers.

Our Mission

At arenaflex, customer obsession is a core value, and customer support is one of THE most important roles at the company. We don't just provide support, we fuel success. Our team thrives on solving problems, driving growth, and helping our customers succeed.

Current Shift Times Available

We offer flexible shift times to accommodate your needs:

• Friday through Tuesday: 12pm - 8pm PST / 3pm - 11pm EST
• Tuesday through Saturday: 12pm - 8pm PST / 3pm - 11pm EST

Key Responsibilities

As a Customer Support Specialist, you will be responsible for:

• Providing exceptional customer service to our trucking customers, responding to their inquiries, and resolving their issues in a timely and professional manner
• Communicating clearly and confidently in both English and Spanish, with a warm, professional tone and genuine empathy
• Troubleshooting effectively and keeping customers reassured every step of the way
• Thriving in a high-call environment and staying sharp, organized, and efficient throughout the day
• Going above and beyond to deliver an experience that feels effortless, personal, and thoughtful
• Reading between the lines, picking up on customer signals, and responding in creative, thoughtful ways that show deep understanding
• Being ambitious and growth-oriented, with a hunger to learn, open to feedback, and excited to grow your skills and career with arenaflex

Experience

We're looking for a candidate with:

• 2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments
• Bilingual: Fluency in both English and Spanish
• Proficient with support tools like Zendesk or similar ticketing systems
• A customer-first mindset with a genuine passion for delivering exceptional service
• Excellent communication skills, both verbal and written
• The ability to thrive in a fast-paced environment, with a high sense of urgency and a hands-on, team-oriented approach

Perks and Benefits

We offer a competitive pay and equity in a high-growth startup, as well as:

• Multiple health benefit options
• Paid Time Off
• 401(k) matching
• Opportunities and support for major career growth
• Annual Company offsite event (arenaflex Fest!)

Pay Range

The pay range for this role is $25 - $28 per hour. This information reflects a base range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation.

Training and Support

We've got you covered! Training runs for three weeks, and we'll ship you the equipment you need to succeed.

Company Culture

At arenaflex, we believe in:

• Being Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do
• Making it Count: Act like an owner by focusing on the impact of your work
• Finding a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates
• Sweating the Details: We keep our standards high and achieve them by paying attention to every detail
• Being Curious: Use a growth mindset to question assumptions, take calculated risks, and stretch the boundaries of what's possible

How to Apply

If your application is selected for the next stage, you will receive an email invite to complete a short take-home assessment through our assessment platform, TestGorilla. This helps us better understand your skills and how you approach tasks relevant to the role. Please check both your inbox and spam folder for the email invite, and please complete the assessment as soon as possible. Thank you! Apply to this job

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