[Remote] Communication Specialist
Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a company that connects exceptional candidates with leading employers. The Communication Specialist role involves capturing sensitive information through inbound calls related to workplace issues and unethical conduct, contributing to the quality of service provided by the Hotline and Incident Management program.
Responsibilities
- Engage reporters with care and ensure confidentiality
- Answer inbound calls promptly and follow intake procedures
- Conduct guided interviews to accurately capture report details
- Maintain strict confidentiality of all information
- Support special projects and departmental tasks as assigned
- Adhere to scheduled shifts and maintain flexibility for 24/7 operations
Skills
- Strong customer service skills and results orientation
- Emotional resilience in handling sensitive and distressing information
- Availability to work at least one weekend day per week
- Quiet, secure remote workspace with recommended internet speeds of 25 mbps download and 10 mbps upload
- Minimum typing speed of 35 WPM
- Ability to multitask while interviewing and recording information accurately
- Experience with MS Office and proprietary software navigation
- Comfort working in a fast-paced, candid environment that values innovation and accountability
- Willingness to use AI and emerging technologies to enhance work
Company Overview