Experienced Full Stack Healthcare Customer Service Representative – Remote Healthcare Solutions

At arenaflex, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a valued member of our team, you'll have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

Join Our Team of Healthcare Heroes

Are you passionate about helping others and delivering exceptional customer service? Do you enjoy working in a fast-paced environment where no two calls are ever the same? We're looking for talented individuals who share our commitment to excellence and are eager to make a real impact in the lives of our clients and their customers.

About the Role

As a Remote Healthcare Customer Service Representative, you'll be the face of arenaflex, providing top-notch support to our clients and their customers. You'll be responsible for managing a steady volume of incoming calls, resolving member or provider concerns, and escalating complaints to designated departments for investigation. You'll also be expected to maintain current knowledge of Member Services policies and procedures, perform other work-related duties as assigned, and successfully complete a mandatory paid training program with 100% attendance.

Responsibilities

* Manage a steady volume of incoming calls regarding Benefits from members, providers, and employer groups

• Explain and clarify plans' policies and procedures
• Actively attempt to resolve member or provider concerns, which may include contacting other appropriate parties to facilitate the resolution of such concerns and adequately document the information on the billing system
• Investigate verbal complaints concerning billing, claims, or service rendered
• Escalate complaints of service failures to designated departments for investigation
• Maintain current knowledge of Member Services policies and procedures
• Perform other work-related duties as assigned

Requirements

* Successfully complete customer service assessment & typing test

• High school diploma, GED, or college degree
• At least 1 year of Call Center experience preferred
• 1 year of face-to-face customer service experience
• Knowledge of and prior experience in the Dental, Medical, or Managed Care industry is preferred
• Must possess the following characteristics: self-motivation, resourcefulness, detail-oriented, sense of accountability, and must be a team player
• Must possess strong skills in the following areas: organizational, time management, written and verbal communication, analytical, and problem-solving
• Proficiency in Microsoft Word, Microsoft Outlook, and Internet Explorer
• Effective communication skills over the phone
• Ability to deal with problems involving several concrete variables in standardized situations
• Successful completion of background check is required for this position

Equipment and Workspace Requirements

* We provide all equipment (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)

• You must have a home internet connection of 10 Download and 3 Upload Speed (you may do a quick check through)
• Must be able to hardwire your work computer directly to your home modem via Ethernet
• Ensure the available connection meets the minimum bandwidth requirements to perform your job function
• Satellite internet and wireless internet are not acceptable
• Must have a distraction-free and secure work environment (Workspace must be clutter-free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area)

Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Remote Healthcare Customer Service Representative, you'll have access to:

• Comprehensive training program with 100% attendance required
• Opportunities for advancement within the healthcare team
• Ongoing training and development to enhance your skills and knowledge
• Collaborative and supportive work environment

Work Environment and Company Culture

At arenaflex, we value our employees and strive to create a positive and inclusive work environment. As a Remote Healthcare Customer Service Representative, you'll be part of a team that:

• Emphasizes work-life balance and flexibility
• Fosters open communication and collaboration
• Encourages creativity and innovation
• Recognizes and rewards outstanding performance
• Provides opportunities for growth and development

Compensation, Perks, and Benefits

As a Remote Healthcare Customer Service Representative, you'll enjoy a competitive compensation package, including:

• $16 per hour
• Medical, dental, and vision benefits available on the 1st day of employment
• Paid time off accrued after 180 days (about 6 months) of employment
• Opportunities for bonuses and incentives based on business need

How to Apply

The application process is quick and easy. Simply click on the link below to apply: Apply for the job now!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for People with Disabilities

People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: . Complete the form and then email it as an attachment to . You may also .

Vaccination Policy

At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. Apply for this job