Analyst
Overview:
Role Summary
The Analyst will be responsible for supporting third-party sellers to optimize marketplace performance on JCP Platform. This role focuses on seller onboarding, performance optimization, issue resolution, and strategic support to enhance seller success and marketplace growth.
Key Responsibilities
- Seller Evaluation, Onboarding & Support
- Guide new sellers through onboarding, item setup, and catalog optimization.
- Ensure compliance with marketplace policies and listing standards.
- Provide proactive support to resolve seller issues and improve experience.
- Performance Analysis & Optimization
- Monitor seller performance metrics (GMV, conversion, fulfillment, etc.).
- Analyze traffic, sales, and operational data to identify growth opportunities.
- Recommend actions to improve discoverability, offer quality, and account health.
- Collaborate with cross-functional teams (Product, Tech, Customer Success) to streamline seller operations.
- Maintain scalable support systems and documentation.
- Support business development efforts by identifying high-potential sellers.
- Contribute to marketplace strategy through insights and feedback loops.
- Advocate for seller needs and platform enhancements.
Qualifications
- Bachelor’s degree in Business, Analytics, Computer Science, or related field.
- 3–5 years of experience in marketplace operations, seller support, or analytics.
- Strong communication and stakeholder management skills.
- Ability to work independently in a fast-paced, remote environment.
Preferred Skills
- Experience managing large catalogs (10K+ SKUs).
- Worked US seller support marketplace.
- Knowledge of service management frameworks.