Inside Sales Specialist

Location: Grand Rapids,Michigan,United States

Summary: We are seeking a motivated and detail-oriented Inside Sales Specialist (internal job title: Trader) to manage purchasing and marketing responsibilities for 100+ member accounts in our Building Products division. This role involves daily communication with vendors and members, coordinating orders, resolving issues, and supporting corporate sales goals. The ideal candidate will be proactive in sales outreach, knowledgeable about industry trends, and committed to delivering excellent account management.

Work location: This is a fully-remote role. Ideal candidates will live in the Central or Mountain time zones. There will be some initial travel required to our New Windsor, NY office for training.

Key Responsibilities

• Manage full account activity for 100+ members, including order generation and follow-up

• Maintain regular contact with dealers and vendors (minimum 10 hours/week of outbound calls)

• Communicate market trends and product updates clearly to members

• Collaborate with Traders, Sales Team, and Management to meet group sales goals

• Resolve issues such as billing disputes, vendor conflicts, and shipment delays

• Administer sales literature and maintain member and vendor records

• Support internal projects, spreadsheets, and department initiatives

• Build product and industry knowledge through ongoing supplier engagement

• Attend trade shows and visit dealers/vendors as needed

• Perform additional duties as assigned

Core Competencies

• Time Management

• Organizational Skills

• Communication Proficiency

• Collaboration Skills

• Customer/Client Focus

• Computer Proficiency

• Sense of Urgency

Supervisory Responsibilities

• None

Work Environment

• Professional office environment with standard equipment (computers, phones, copiers, etc.)

Physical Demands

• Primarily sedentary; regular verbal communication required

Position Type / Expected Hours of Work

• Full-time, in office, Monday–Friday, 8:00 a.m. to 5:00 p.m. (40 hours/week)

Travel

• Primarily local; some overnight and out-of-area travel required

Required Education and Experience

• High school diploma

• Minimum 3 years of sales and buying experience

Preferred Education and Experience

• College degree

• Experience in the building materials industry

• Roofing, Insulation, Gypsum knowledge strongly preferred

• Background in quoting, purchasing, estimating, or telemarketing