Partnership Support Specialist

About Figure

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions.

By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.

Together with our 170+ partners, we’ve originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.

We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance.

About the Role

The Partnership Support Specialist supports the Partner Development Managers and Channel Sales team by ensuring contractor partners are successfully onboarded, operationally supported, and positioned to increase funded loan volume.

This role is execution-focused and designed for someone who thrives in a fast-paced fintech environment. You will coordinate onboarding logistics, monitor application pipelines, recover stalled deals, maintain CRM accuracy, and serve as a key communication bridge between contractors and internal teams.

The ideal candidate enjoys structured processes, tracking performance metrics, and helping sales partners win by removing friction from the loan lifecycle.

What You’ll Do

• Support onboarding and activation of contractor partners by coordinating training sessions, system access, and required documentation
• Maintain communication loops between contractors, Partner Development Managers, Loan Officers, Operations, and Support teams
• Monitor partner pipelines and identify stalled or incomplete applications
• Proactively follow up to recover deals and help move applications toward funding
• Track partner usage and adoption metrics, flagging gaps and surfacing growth opportunities
• Pull reports, review performance data, and assist in preparing outreach strategies
• Ensure Salesforce notes, partner records, and activity logs are clean and up to date
• Support objection handling by providing timely follow-ups and accurate product guidance
• Escalate operational or compliance-related issues quickly to appropriate internal teams
• Help standardize onboarding and lifecycle support processes to improve efficiency and scalability

What We Look For

• 2 - 4 years of experience in sales support, partner success, account coordination, lending operations, or similar role
• Experience supporting contractor, home improvement, solar, roofing, mortgage, or fintech partners preferred
• Strong written and verbal communication skills
• Comfortable using Salesforce or similar CRM systems
• Highly organized with strong attention to detail
• Ability to analyze performance data and translate insights into actionable next steps
• Comfortable managing multiple partners and priorities simultaneously
• Process-driven and proactive in identifying and resolving issues

Salary

• Compensation Range: $50,000 - $55,000/yr
• Variable: $25,000
• On-target earnings: $75,000 - $80,000/yr
• Company equity in the form of RSUs
• This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs

Benefits

• Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
• Company HSA, FSA, Dependent Care, 401k, and commuter benefits
• Employer-funded life and disability insurance coverage
• 11 Observed Holidays & PTO plan
• Up to 12 weeks paid family leave
• Continuing education reimbursement

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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