Training Manager – Automotive Service
Job Summary
We are seeking a dynamic and experienced Training Manager to lead the development and execution of training programs for our Automotive Service operations. This role focuses on enhancing the capabilities of service advisors, technicians, and workshop teams to deliver exceptional customer service and meet OEM standards.
Key Responsibilities
1. Training Strategy & Planning
Conduct Training Needs Analysis (TNA) for service teams (Service Advisors, Technicians, Workshop Supervisors).
Develop and implement annual training plans aligned with business goals and aftersales KPIs.
Build competency frameworks and career development pathways for service roles.
2. Program Development & Delivery
Design and deliver training programs covering:
Automotive technical knowledge
Service processes and workshop operations
Customer experience and communication skills
Collaborate with OEMs and external training providers to ensure compliance with brand standards.
Organize onboarding, certification, and upskilling programs.
3. Performance Evaluation & Improvement
Measure training effectiveness using KPIs, assessments, and feedback (e.g., productivity, customer satisfaction, first-time fix rate).
Continuously improve training content and methodologies.
Prepare regular reports for senior management.
4. Team & Stakeholder Management
Manage internal trainers and subject matter experts (SMEs).
Partner closely with Aftersales, Service Managers, and HR teams.
Support leadership development and succession planning within service operations.
5. Systems & Process Optimization
Implement and manage Learning Management Systems (LMS).
Standardize training materials, processes, and documentation.
Ensure compliance with safety, technical, and operational standards.
Requirements
Job Requirements
Education & Experience
Bachelor’s degree in Automotive Engineering, Mechanical Engineering, Business Administration, or related fields.
Minimum 5 years of experience in the automotive industry (service/aftersales preferred).
At least 2–3 years in a training or L&D leadership role.
Skills & Competencies
Strong training design and facilitation skills.
Solid understanding of automotive service operations and workshop processes.
Leadership, coaching, and stakeholder management skills.
Excellent communication and presentation skills.
Analytical mindset with a focus on continuous improvement.
Preferred Qualifications
Experience working with OEM standards (e.g., Toyota, Ford, Hyundai, etc.).
Certified trainer (Train-the-Trainer or equivalent).
Proficiency in English (both written and spoken).
Benefits
Benefits
Competitive salary and performance-based incentives.
Opportunity to work in a professional automotive environment with global standards.
Continuous learning and development opportunities.
Comprehensive benefits package in accordance with company policy.