Customer Success Manager (Remote, US)

Lexense is on a mission to rebuild the way justice is being served. Our data-driven platform allows our customers to easily exercise their legal rights by unlocking the access to the court system.

We are looking for a highly motivated, talented, resourceful and energetic individual to join our company for the next phase of our fast moving story as Customer Success Manager.

This Customer Success Manager role is an opportunity to join our team, help build a strong customer success department and make a significant impact. Through an impeccable support experience, you will help our customers solve their aching conflicts, while drawing new insights and working closely with other team members in order to build and improve our product.

Responsibilities

- Represent the voice of the customers and be part of the product development roadmap.

- Build CS working processes, suggest innovative solutions and look for service improvement opportunities.

- Be the point of contact for our customers on all media channels.

- Prioritize open issues, and ensure technical and service-related issues are handled quickly and appropriately.

- Build onboarding and training processes, and data knowledge centers.

- Support a team of CS representatives (Students).

- Study & implement new tools.

Requirements

- B2C Experience.

- Experience with CSM tools.

- Excellent level of English.

- Strong interpersonal skills, and an excellent team player.

- High motivation to always learn new things and innovate current processes.

- Organizational skills.

- A passion for providing excellent customer service, and an understanding of its importance.

- Legal knowledge.