Customer Service Agent I

Watchpoint Logistics, Inc. is a company dedicated to delivering exceptional customer service in the logistics and transportation industry. They are seeking a Customer Service Agent I to build customer relationships, manage process execution, and ensure efficient freight movement for existing customers.

Responsibilities

• Assist in transportation arrangements determining efficient routing methods
• Build and develop relationships with customers to ensure continued partnership
• Utilizes their customer service knowledge and experience to proactively update the customer and address questions regarding the status of their shipments
• Respond to customers with a sense of urgency to provide an excellent customer experience
• Recognize opportunities to provide greater service for our customers and works with internal resources to take action to promote Watchpoint’s value
• Leverage Watchpoint’s internal technology platforms to generate reports for presentation to our customers
• Navigates CRM and HRIS to locate facility addresses, contact details and organization charts in order to route the customer or vendor to the proper CSR or department

Skills

• Basic use of computer systems and applications (e.g. MS Office, TMS) as trained/required
• Shows up on time, follows instructions, acknowledges and corrects mistakes
• Meets the needs of customers through positive interactions
• Able to communicate effectively and collaborate with team members to achieve common goals
• Able to receive work instruction in both written and oral formats. Written and verbal communication is completed in a clear and organized manner
• Seeks and incorporates feedback. Uses good judgment and solves problems within assigned scope of responsibility
• Demonstrates accuracy, thoroughness, and efficiency; is detail oriented and conducts work with minimal errors. Meets productivity goals set by management
• High school diploma and minimum 1 year of experience in a customer service role

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401k + 4% Company Match
• Vacation, Sick Pay + Holidays
• Employee Assistance Program
• Monthly Team Lunches
• Wellness Program

Company Overview