Experienced Virtual Assistant – Guest Relations & Operations Support for arenaflex
Are you a highly organized and communicative individual with a passion for delivering exceptional customer experiences? Do you have a knack for multitasking and a flair for leveraging technology to streamline processes? If so, we invite you to join arenaflex as an Experienced Virtual Assistant – Guest Relations & Operations Support. This is a unique opportunity to work with a dynamic team, develop your skills, and contribute to the success of our growing organization.
About arenaflex
arenaflex is a leading provider of innovative solutions for the hospitality industry. Our mission is to empower property managers and owners to deliver exceptional guest experiences, drive revenue growth, and build strong relationships with their guests. We are committed to fostering a culture of excellence, innovation, and collaboration, and we are seeking like-minded individuals to join our team.
Job Summary
As an Experienced Virtual Assistant – Guest Relations & Operations Support, you will play a critical role in ensuring the seamless delivery of guest services and operations support to our clients. You will be responsible for managing guest communications, resolving issues, and providing exceptional support to our clients and their guests. You will also work closely with our operations team to report maintenance and damage issues, build and manage in-house maintenance labor, and assist with financial tasks.
Key Responsibilities
* Guest Relations: + Screen potential guests and provide support for guests/resolving guest's issues in Airbnb, VRBO, or Marriott + Respond to guest inquiries and communicate with guests via phone, email, or chat + Achieve 5-star ratings and Superhost Status by providing exceptional guest experiences + Write and respond to guest reviews on Airbnb, VRBO, or other platforms
- Company Tasks:
+ Report maintenance and damage issues to Operations via Operto Teams + Report and submit damage claims to Guesty Shield for reimbursement + Build, manage, and report in-house maintenance labor + Working knowledge of business financials/accounting to assist with the onboard of accounting systems + Experience in 3rd party vendor relations for tertiary market management
- Technical Requirements:
+ Proficient in Guesty and/or HostAI, with deep familiarity leveraging ChatGPT + Ability to use a VoiP to speak with guests and vendors + Experience with AI-powered guest messaging tools + Strong communication and problem-solving skills
Essential Qualifications
* 2+ years of experience in customer service, guest relations, or a related field
- Proficient in English, with perfect grammar and communication skills
- Availability and reliability in CST and Eastern United States time zones
- Experience with Guesty and/or HostAI, with deep familiarity leveraging ChatGPT
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
Preferred Qualifications
* Experience in the hospitality industry, particularly in property management or vacation rental management
- Knowledge of business financials/accounting and experience with accounting systems
- Experience in 3rd party vendor relations for tertiary market management
- Familiarity with Operto Teams and Guesty Shield
- Experience with AI-powered guest messaging tools
Skills and Competencies
* Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and technical skills
- Proficient in Guesty and/or HostAI, with deep familiarity leveraging ChatGPT
- Ability to use a VoiP to speak with guests and vendors
- Experience with AI-powered guest messaging tools
Career Growth Opportunities and Learning Benefits
* Opportunity to work with a dynamic team and contribute to the success of arenaflex
- Professional development and training opportunities to enhance your skills and knowledge
- Flexible work arrangements and remote work options
- Competitive compensation and benefits package
- Opportunity to work with a leading provider of innovative solutions for the hospitality industry
Work Environment and Company Culture
* arenaflex is a remote-friendly company, with a flexible work arrangement policy
- Our team is passionate about delivering exceptional customer experiences and driving innovation in the hospitality industry
- We foster a culture of collaboration, innovation, and excellence, with a focus on employee growth and development
- We offer a competitive compensation and benefits package, with opportunities for professional development and training
Compensation, Perks, and Benefits
* Competitive hourly rate
- Flexible work arrangements and remote work options
- Professional development and training opportunities
- Opportunity to work with a leading provider of innovative solutions for the hospitality industry
- Competitive compensation and benefits package
How to Apply
If you are a highly organized and communicative individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you!
Note
This is a part-time, temp position starting Mid-October for 3 months, with the possibility of moving to a more permanent schedule starting in January 2025. Shift availability must be Thursday & Friday 3pm-11p CST. There may be additional opportunities for part-time overnight shifts from 11p-7am CST for the right candidates. Apply for this job