Experienced Data Entry Specialist – Hybrid – arenaflex – West Des Moines, IA

Welcome to a dynamic and innovative team at arenaflex, where we're passionate about delivering exceptional service to our members and clients. As a Data Entry Specialist in our West Des Moines, IA location, you'll be part of an organization that's committed to offering custom self-funded health benefits plans that manage costs without compromising benefits. Our innovative solutions, flexibility, transparency, and customer support set us apart in the industry. As a subsidiary of arenaflex, the largest customer-owned insurance company in the United States, we've gained access to increased national scale and support. This is an exciting time to join our team and contribute to our culture that emphasizes caring, diversity and inclusion, mutual respect, collaboration, and service to our communities.

About arenaflex

arenaflex is a leading provider of innovative health benefits solutions, dedicated to meeting the evolving needs of our members and clients. Our team is comprised of passionate individuals who share a common goal: to deliver exceptional service and support. We're committed to fostering a culture of caring, diversity, and inclusion, where every team member feels valued and empowered to make a difference.

Job Summary

We're seeking an experienced Data Entry Specialist to join our team in West Des Moines, IA. As a Data Entry Specialist, you'll play a critical role in reviewing, interpreting, and processing enrollments, terminations, and eligibility change requests in a timely and accurate manner. You'll work in a hybrid capacity, with 2 days in the office and 3 days from home, and will be eligible to work from home after completing a training period.

Responsibilities

As a Data Entry Specialist, your key responsibilities will include:

• Reviewing, interpreting, entering, processing, and/or auditing enrollments, terminations, and eligibility change requests in a timely and accurate manner utilizing arenaflex systems.
• Reviewing and resolving eligibility error and audit reports.
• Working with the support team to resolve electronic eligibility issues.
• Requesting ID Cards and distributing as required.
• Processing requests for proof of coverage.
• Auditing Dependent Eligibility, when required.
• Maintaining assigned eligibility Work Queues according to arenaflex procedure and turnaround time expectations.
• Responding to telephone, email, electronic inquiries, or faxes from clients/brokers, employees/members, and co-workers regarding eligibility and ID Card-related issues.
• Working with the support team to appropriately refer or escalate calls based on customer service procedures and guidelines.
• Researching inquiries and following up regularly on outstanding issues to ensure timely resolution and client satisfaction.
• Thoroughly and accurately documenting all inquiries following arenaflex guidelines.
• Other duties as needed/assigned.

Qualifications

To be successful in this role, you'll need:

• A High School diploma or GED equivalent.
• 1-2 years of Eligibility, medical benefits, or data entry experience.
• Prior customer service experience working in a call center or in a position that entailed handling calls is a plus.
• The ability to work in a fast-paced, customer service and production-driven environment.
• Exceptional data entry skills with high attention to detail.
• Effective verbal and written communication skills.
• The ability to work effectively with team members, employees/members, providers, and clients.
• The ability to use common sense understanding to carry out instructions furnished in oral, written, or diagram form.
• Flexibility; open to continued process improvement with the ability to prioritize and adapt to business needs.
• The ability to learn new/proprietary systems, adapt to various system platforms, and effectively use MS Excel/Word.

What We Offer

As a Data Entry Specialist at arenaflex, you'll enjoy:

• A competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment.
• Flexible work arrangements, including a hybrid schedule.
• Access to cutting-edge technology and systems.
• A comprehensive training program to ensure your success.
• A culture that values diversity, inclusion, and community service.

How to Apply

If you're a motivated and detail-oriented individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].

arenaflex is an Equal Opportunity Employer

arenaflex is committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran, or disability.

Job Location

The job is located in West Des Moines, IA, and requires occasional travel to arenaflex offices.

Job Type

This is a full-time position with a hybrid schedule, requiring 2 days in the office and 3 days from home.

Apply Now

Don't miss this opportunity to join a dynamic team at arenaflex. Apply now and take the first step towards a rewarding career in data entry and customer service. Apply Job! Apply for this job