Health & Benefits - Customer Service Representative / Support Specialist (Remote) - Join the arenaflex Team!

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further! arenaflex is seeking a highly motivated and customer-focused Health & Benefits - Customer Service Representative / Support Specialist to join our team of dedicated professionals.

About arenaflex

arenaflex is a people-centric organization that is obsessed with delivering exceptional results for our clients. We believe in fostering a culture of innovation, collaboration, and continuous learning, where our employees can grow and thrive in their careers. Our mission is to simplify the health and wealth journey for individuals and businesses, and we're committed to relentlessly pursuing better outcomes for all.

Job Summary & Responsibilities

As a Health & Benefits - Customer Service Representative / Support Specialist, you will play a critical role in supporting our customers' journey through the healthcare reimbursement system. This challenging and rewarding position requires partnering closely with customers to provide valuable insights, education, and direction for online support that would be most valuable to them. Your primary responsibilities will include:

• Providing high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction while educating constituents on arenaflex policies and programs.
• Consulting with members to support easy navigation of available online tools, from checking an account balance to submitting claims.
• Resolving issues without management intervention to remove barriers for the member.
• Responsible for initial call skills after training and may be cross-trained to other skills on a later date.
• Protecting sensitive member information with discretion.
• Responsible for all levels of member engagement, while prioritizing effectively to meet member service goals / deadlines.
• Other duties as assigned.

Requirements

* 1-3 years of experience in Customer Service.

• Prior call center experience preferred.
• No degree required.
• Computer knowledge and skills, comfortable learning new systems.
• Able to learn, memorize and retain information.
• Basic understanding of medical / reimbursement terminology preferred.
• Can adapt to a fast-paced environment.
• Ability to de-escalate and handle member issues without utilizing a supervisor.
• Oral and written communication skills.
• Problem solving skills.
• Attention to detail and accuracy.
• Analytical skills.
• Prolonged periods of sitting at a desk and working on a computer.
• Occasionally lift items up to 25 pounds.
• Ability to work overtime.

Training & Development

* Training Class/Start Date: TBD (subject to change due to business needs)

• Attendance is mandatory during the training period of this position (training is paid, PTO accrues while in the training period; however, PTO cannot be taken during the training period of this position).
• Training is approximately four to five weeks. There is a product exam at the end of training. A passing score of 85% is required to continue to hold this position.

Schedule & Shifts

* Training Schedule/Shift: 9 a.m. to 5:30 p.m. ET and 10:30 a.m. ET to 7 p.m. ET (subject to change due to business needs)

• Regular Schedule/Shift: 11:30 a.m. ET to 8 p.m. ET (subject to change due to business needs)
• Some Saturdays 10 a.m. ET to 3 p.m. ET (subject to change due to business needs)

Compensation & Benefits

* $17.50/hr plus incentive

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development

Why Join arenaflex?

* Work with a dynamic and innovative organization that is committed to making a positive impact in the lives of others.

• Collaborate with a talented team of professionals who share your passion for delivering exceptional customer experiences.
• Enjoy a comprehensive benefits package and competitive compensation.
• Pursue opportunities for career growth and professional development in a fast-paced and dynamic environment.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Internet Speed Requirements

* Upload Speed: >20 Mbps

• Download Speed: >100 Mbps
• Must be able to hardwire ethernet cable to internet modem/router.

Note

Please note that the residency requirements listed, encompassing states AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA, and WV, are applicable to external candidates. Apply for this job