Experienced Mental Health Crisis Specialist for 988 Chat/Text Services – Remote Opportunity for Compassionate Professionals

Introduction to arenaflex

arenaflex is a leading nonprofit behavioral health system dedicated to delivering care that changes people's lives. With a strong commitment to trauma-informed practices, we strive to create a culture of understanding, recognition, and response to those affected by trauma, fostering resilience in our clients, staff, and community. As a dynamic and well-established organization, we offer rewarding opportunities for professionals to serve individuals of all ages in various settings.

Job Overview

We are seeking a compassionate and experienced mental health professional to join our 24/7/365 crisis team as a 988 Chat/Text Crisis Specialist. This remote position is available for a mid-shift schedule, working 10am-6:30pm central time, Thursday through Monday, with Tuesdays and Wednesdays off. As a vital member of our team, you will provide brief clinical screenings, risk assessments, and service linkage for individuals experiencing emotional distress through the National Suicide Prevention Lifeline (NSPL), also known as 988.

Key Responsibilities

• Provide telephonic or chat clinical screenings and risk assessments to individuals in crisis
• Answer crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources
• Conduct follow-up calls for individuals deemed moderate to high risk for suicide
• Maintain ethical and clinical standards in compliance with all accreditation requirements
• Actively participate in ongoing supervision, training, and team meetings
• Assist with administrative tasks as needed

Essential Qualifications

To be successful in this role, you will need:

• A Bachelor's degree in behavioral science, psychology, social work, or a related field, or be a Certified Peer Recovery Specialist
• Six months to one year of related crisis experience
• Effective communication skills via written, verbal, in-person, and virtual methods
• High-level customer service skills and professional etiquette
• Demonstrated knowledge and competency in providing service linkage and referrals for programs, services, and community resources
• Knowledge of suicide assessments and crisis intervention skills

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working in a crisis or mental health setting
• Familiarity with trauma-informed practices and principles
• Knowledge of local community resources and services
• Bilingual or multilingual skills

Career Growth and Development

At arenaflex, we are committed to the growth and development of our employees. As a 988 Chat/Text Crisis Specialist, you will have access to ongoing training and supervision, as well as opportunities for professional development and advancement. Our organization values diversity, equity, and inclusion, and we strive to create a workplace that reflects the growing world around us.

Work Environment and Culture

arenaflex is dedicated to creating a positive and supportive work environment that fosters collaboration, innovation, and creativity. Our values of respect, expertise, integrity, and empowerment guide every interaction, and we are committed to celebrating diversity and promoting inclusion. As a remote employee, you will be part of a dynamic team that is passionate about delivering care that changes people's lives.

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• A salary range of $19.10-$26.80 per hour
• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

How to Apply

If you are a compassionate and experienced mental health professional looking for a challenging and rewarding role, we encourage you to apply for this opportunity. Please submit your application, including your resume and a cover letter, to be considered for this position.

Conclusion

Join arenaflex as a 988 Chat/Text Crisis Specialist and be part of a team that is dedicated to delivering care that changes people's lives. With a strong commitment to trauma-informed practices, diversity, equity, and inclusion, and a positive work environment, we offer a unique and rewarding opportunity for mental health professionals to make a difference. Apply today and take the first step towards a fulfilling career with arenaflex!