Temporary Customer Care Professional I - A at arenaflex
Join arenaflex, a leading administrator of long-term care insurance services, and become part of a dynamic team that values respect, integrity, learning, and initiative. As a Temporary Customer Care Professional I - A, you will have the opportunity to work with a company that is dedicated to providing exceptional customer service and making a positive impact in the lives of our policy owners, financial representatives, and client representatives.
About arenaflex
arenaflex is a nation-leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. Our unique risk management insight is built upon our proprietary long-term care databases, setting us apart from other companies in the industry. We are committed to delivering exceptional service and support to our clients, and we are looking for talented individuals like you to join our team.
Temporary Customer Care Professional I - A Role
This temporary position is expected to last 6 months and provides telephonic customer service to Long Term Care policy owners, financial representatives/agents, and client representatives. As a Temporary Customer Care Professional I - A, you will be responsible for:
* Answering and responding to telephone and/or electronic inquiries regarding Long Term Care benefit administration, policy owner eligibility, and claims processing.
* Documenting all calls and related correspondence using the LTC insurance system or other proprietary tools and office processes; documenting follow-up calls, voicemails, and any other pending service requests.
* Providing prompt, courteous, and excellent service to internal and external customers at all times, including actively cooperating and interacting with other departments to advance the overall interest of the company.
* Identifying service opportunities and suggesting innovative ideas for improvement.
* Handling multiple products and services intermittently while meeting established service requirements and standards.
* Acting with a sense of urgency and taking ownership regarding aspects of call management and escalation of issues.
* Ensuring issues are referred to appropriate areas; leveraging internal relationships to ensure efficient issue resolution; involving leadership when necessary.
* Other duties and projects as assigned, including assisting with the production of Policy Owner Services duties as required.
Minimum Qualifications
* High school diploma or GED required.
* Strong written and verbal communication skills; familiar with business and phone protocols.
* Excellent organization and detail orientation skills with the ability to meet established deadlines.
* Proficient with MS Windows environment, including MS Word.
* Reliable, trustworthy, and maintains appropriate organizational confidentiality.
* Minimum of one year customer service experience working in a fast-paced, ever-changing call center environment.
Preferred Qualifications
* Associate degree in Business Administration or BA/BS preferred.
* Previous experience working in an insurance or financial services environment is preferred but not required.
What We Offer
* A dynamic and supportive work environment that values respect, integrity, learning, and initiative.
* Opportunities for career growth and professional development.
* A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
* A competitive salary and bonus structure.
* A fun and collaborative team environment with regular social events and team-building activities.
Why Join arenaflex?
* We are a leading administrator of long-term care insurance services, with a reputation for excellence and a commitment to making a positive impact in the lives of our policy owners, financial representatives, and client representatives.
* We offer a dynamic and supportive work environment that values respect, integrity, learning, and initiative.
* We provide opportunities for career growth and professional development, with a comprehensive benefits package and competitive salary and bonus structure.
* We are an equal opportunity employer, committed to diversity and inclusion in the workplace.
How to Apply
If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this Temporary Customer Care Professional I - A role at arenaflex. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!