Experienced Customer Support Agent – Artist Support Team at arenaflex

At arenaflex, we're revolutionizing the music industry by empowering artists and creators to succeed. As a leading provider of rehearsal and recording facilities, we're expanding globally, and we're looking for dedicated, energetic, and highly motivated Customer Support Agents to join our Artist Support team. If you're passionate about delivering world-class service, intrigued by the intersection of music and technology, and possess a strong understanding of exceptional customer service principles, we want to hear from you.

About arenaflex

arenaflex is a dynamic and ambitious company that's changing the face of the music industry. With a strong focus on innovation and customer satisfaction, we're committed to providing artists with the tools and resources they need to succeed. Our mission is centered around empowering creativity, and we're looking for like-minded individuals to join our team.

Job Summary

We're seeking two Customer Support Agents to join our Artist Support team, covering evening shifts from 20:30pm to 02:30am. As a Customer Support Agent, you'll play a crucial role in delivering world-class service to our artists globally, assisting with bookings, account queries, equipment issues, and administrative tasks. If you're a self-starter with a passion for customer service, we encourage you to apply.

Responsibilities

As a Customer Support Agent at arenaflex, your key responsibilities will include:

• Assisting customers via live chat, phone, and email, providing world-class service and support
• Managing bookings and account queries, ensuring seamless communication and resolution
• Troubleshooting equipment issues, working closely with our Ops team to resolve technical problems
• Completing administrative tasks, maintaining accurate records and reports
• Communicating equipment and estates issues to our Ops team, ensuring prompt resolution
• Collaborating with the Artist Support team to provide exceptional customer service and support

What We're Looking For

We're seeking highly motivated and dedicated individuals with a passion for customer service. If you have:

• Experience in customer service, preferably within a high-volume call centre environment
• A strong understanding of exceptional customer service principles, with a customer-first mentality
• Prior experience working with audio equipment (ideally)
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills

What's In It For You

This role offers a significant opportunity for individuals seeking a new challenge within a scaling-up, ambitious global company. As a Customer Support Agent at arenaflex, you'll enjoy:

• Competitive salary: £10,707.84 (18 hours/week) or £14,277.12 (24 hours/week)
• Opportunity to work with a dynamic and innovative company
• Free Studio Hours: access to our state-of-the-art facilities
• 33 days annual leave, increasing to 35 days with length of service (inclusive of bank holidays)
• 2 Duvet days: take a break and reset mentally, no questions asked
• 4 weeks of fully paid sick leave
• 26 weeks of fully paid maternity, adoption, and surrogacy leave with a staggered return to work
• 8 weeks of fully paid paternity leave with a staggered return to work
• 8 days fully paid leave for each fertility treatment cycle (IVF)
• 4 weeks of fully paid Pregnancy Loss leave
• 24/7 Virtual GP & EAP
• Dental cover
• Life insurance, online will writing service, and income protection
• The YuLife App & Stella subscription
• Cycle to work scheme
• Nursery benefit scheme

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Agent, you'll have the opportunity to:

• Develop your skills and knowledge in customer service, audio equipment, and technical support
• Collaborate with our Ops team to resolve technical issues and improve our services
• Work closely with our Artist Support team to provide exceptional customer service and support
• Take on additional responsibilities and contribute to the growth and development of our company

Work Environment and Company Culture

At arenaflex, we're passionate about creating a positive and inclusive work environment. Our company culture is centered around:

• Empowering creativity and innovation
• Delivering exceptional customer service and support
• Fostering a culture of inclusivity and diversity
• Encouraging collaboration and teamwork
• Providing opportunities for growth and development

How to Apply

If you're a motivated and dedicated individual with a passion for customer service, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunities

At arenaflex, we're committed to breaking down barriers for people of all backgrounds. We celebrate diversity and treat all individuals fairly, regardless of age, disability, gender identity or expression, pregnancy and maternity, marital status, race, religion, or sexual orientation. Apply for this job