Experienced Customer Care Representative – Niagara Region Office

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Representative in Customer Care, you'll play a vital role in maintaining the highest standards of customer service, ensuring that our customers receive the support they need, when they need it. If you're passionate about delivering outstanding customer experiences and have a knack for problem-solving, we want to hear from you!

What's in it for you?

Join our arenaflex team in the Niagara region and discover a wealth of opportunities for growth and development. As a Representative in Customer Care, you'll enjoy:

• 6-8 weeks of paid training to equip you with the skills and knowledge you need to succeed
• Competitive salaries and flexible schedules to suit your lifestyle
• Work from home options to balance your work and personal life
• Paid vacation and comprehensive benefit packages to support your well-being
• Opportunities to work with a diverse team of professionals who share your passion for delivering exceptional customer experiences

Who we are

arenaflex is a Customer Centric organization that's dedicated to delivering exceptional customer experiences. Our organizational culture is driven by the needs of our customers, and we're committed to continuously improving our processes to simplify the customer experience. As a Representative in Customer Care, you'll be at the heart of our customer-centric approach, working closely with customers to resolve their queries and concerns.

Key Responsibilities

As a Representative in Customer Care, you'll be responsible for:

• Maintaining mass market billing accounts, including call handling of general customer requests/needs, billing inquiries, collections, moves, and the investigation of billing exceptions/disputes
• Operating according to performance standards and expectations to ensure customer service quality, effectiveness, and efficiency
• Responding to all customers' communications, including letters, mail, faxes, emails, chat, and inter-department inquiries
• Achieving customer satisfaction, quality, and productivity levels in accordance with operational targets
• Completing other tasks and activities as business needs dictate

Who you are

To succeed in this role, you'll need:

• Secondary school education or equivalent
• Minimum 3 years of clerical and customer contact experience
• Proven verbal and written communication skills
• Ability to exercise good judgment with minimal supervision
• Knowledge of Customer Information Systems is an asset, including SAP and Kubra
• Excellent analytical skills, decision-making ability, negotiations, and problem-solving skills
• Ability to multitask effectively, complete a variety of tasks concurrently, and work under pressure
• Excellent interpersonal skills and ability to function within a team
• Ability to plan and use time effectively
• Flexibility with respect to shifts

Preferred Qualifications

* Mass market billing experience is an asset

• Experience in a call center environment preferred
• Bilingualism is an asset

Diversity and Inclusion

arenaflex is an Equal Opportunity and Affirmative Action Employer. We're committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected].

How to Apply

Applications can be submitted via our online recruiting system only. We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit www.arenaflex.com.

Life Takes Energy

When the energy you invest in life meets the energy we fuel it with, beautiful things happen. That's because our energy fuels yours in hundreds of meaningful ways – and in ways you might never have imagined. We don't cook your holiday dinners. Or drive the kids to skating practice. But we do help provide the energy that makes all these things possible. arenaflex brings you more than just energy. The products we deliver are part of everyone's quality of life. Ours is the energy that makes a house a home. The energy that moves our economy. The energy that makes life more convenient and more connected. We understand that your life takes energy. And we are proud to bring it to you. Learn more: https://www.arenaflex.com/about-us Apply Job! Apply for this job