Experienced Patient Care Coordinator – After Hours Call Center (REMOTEDay One)

At arenaflex, we are dedicated to providing exceptional patient care and empowering individuals to manage their health and treatment at home. As a national leader in providing medical equipment and services, we strive to make a positive impact on the lives of our patients and their families. Our commitment to quality, compassion, and innovation has earned us a reputation as a trusted partner in the healthcare industry. We are seeking a highly motivated and customer-focused Patient Care Coordinator to join our Sleep Central (After Hours Call Center) team in Murray, KY. As a key member of our operations team, you will play a vital role in ensuring the seamless delivery of medical equipment and services to our patients. If you are passionate about delivering exceptional patient care and have a strong background in customer service, we encourage you to apply for this exciting opportunity.

Overview and Responsibilities

As a Patient Care Coordinator, you will be responsible for contacting patients to discuss delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. You will work closely with our patients, healthcare providers, and internal teams to ensure that our patients receive the highest level of care and support.

Key Responsibilities:

* Accurately transcribe patient profiles over the phone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications

To be considered for this role, you must meet the following qualifications:

• High school diploma or GED equivalent
• Experience in the medical field and administrative record management
• Strong customer service background
• Ability to work in a fast-paced environment with multiple priorities
• Excellent communication and interpersonal skills
• Ability to maintain confidentiality and handle sensitive information with discretion

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Effectively communicate in English, both orally and in writing
• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-tasking along with attention to detail
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Physical Demands

This role requires sitting, walking, standing, talking, or listening. Close vision to small print on a computer and/or paperwork is also required.

Machines, Equipment, and Technical Abilities

* Email transmission and communication

• Internet navigation and research
• Microsoft applications (Word and Excel)
• Office equipment (fax machine, copier, printer, phone, and computer/tablet)
• Understanding of all applicable home medical equipment and supplies

Benefits

As a valued member of the arenaflex team, you will enjoy a comprehensive benefits package, including:

• 401(k) plan
• Medical, dental, and vision insurance
• Life insurance and disability insurance
• Generous paid time off and paid holidays
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable)
• Telephone reimbursement (when applicable)

Work Environment and Culture

arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. We believe in fostering a culture of innovation, collaboration, and continuous learning. Our team members are passionate about delivering exceptional patient care and making a positive impact on the lives of our patients and their families.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to reviewing your application and discussing this opportunity further.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, supportive, and empowering. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. Apply for this job