Experienced Customer Solutions Manager - WWPS SLG/EDU, Central Territory

Are you a seasoned professional with a passion for shaping the future of the State and Local Government and Higher Education industry through customer advocacy and innovation? Do you have a strong background in project and program management, combined with technical curiosity and acumen to earn trust with executives and project team members alike? Are you a problem solver motivated to foster cloud adoption in alignment with your customer's goals? If so, we invite you to join arenaflex's Worldwide Public Sector, State and Local Government and Education team as a Customer Solutions Manager (CSM).

About arenaflex

arenaflex is a leading provider of cloud-based solutions for the State and Local Government and Higher Education industry. Our team of experts is dedicated to helping customers realize sustained business value by accelerating their cloud transformation journey. With a strong focus on innovation, customer advocacy, and technical expertise, we empower our customers to achieve their goals and drive business success.

Job Summary

As a Customer Solutions Manager at arenaflex, you will play a critical role in helping customers navigate their cloud adoption journey. You will work closely with customers, partners, and internal teams to identify and accelerate the realization of value throughout the cloud lifecycle. Your technical, business, and program management expertise will be essential in solving complex technology problems and driving business transformation for our customers.

Key Responsibilities

* Value Realization: Identify and accelerate the customer's realization of value throughout the cloud lifecycle through the adoption of arenaflex services, partner solutions, and best practices.

• Enablement: Help customers achieve organizational readiness, cloud fluency, and cloud skills through skills guilds, experience-based accelerators, and training partners.
• Governance: Establish and mature operating models/structures to drive scale and long-term success through the application of arenaflex frameworks and mechanisms.
• Customer Engagement: Directly engage with customers, partners, and internal teams to understand their needs and provide guidance on cloud adoption.
• Project Management: Create, manage, and deliver business and technology projects, navigating risks and roadblocks, and executing in an ambiguous and changing environment.
• Knowledge Sharing: Share best practice learnings into reusable assets for internal reuse to support the evolution of the arenaflex customer experience and/or Customer Solutions Manager discipline.

A Day in the Life

As a Customer Solutions Manager at arenaflex, you will be part of a diverse, global community of CSMs who deliver cloud solutions that influence business and IT transformation for our customers. Your day will be filled with:

• Directly engaging with customers, partners, and internal teams to understand their needs and provide guidance on cloud adoption.
• Working across arenaflex to apply your technical, business, and program management expertise to solve complex technology problems for our customers.
• Defining opportunities that are strategic to the customer's cloud journey, including large-scale migrations, data analytics, digital transformation, and modernization.
• Creating, managing, and delivering business and technology projects, navigating risks and roadblocks, and executing in an ambiguous and changing environment.

Requirements

* Bachelor's degree in Computer Science, Engineering, Business Administration, or related field.

• 8+ years of experience in project and program management, with a strong background in technical and business acumen.
• Proven track record of success in customer-facing roles, with a strong ability to build trust and credibility with executives and project team members.
• Strong technical skills, with experience in cloud computing, data analytics, digital transformation, and modernization.
• Excellent communication, presentation, and interpersonal skills, with the ability to work effectively with diverse stakeholders.
• Ability to travel up to 25% of the time, dependent on geography and time of year.

Preferred Qualifications

* Certified Solution Architect, Associate level, or equivalent certification.

• Experience working in the State and Local Government and Higher Education industry.
• Strong understanding of arenaflex services, partner solutions, and best practices.
• Experience with project management methodologies, such as Agile or Waterfall.
• Strong analytical and problem-solving skills, with the ability to navigate complex technical and business problems.

Why Join arenaflex?

* Inclusive Team Culture: arenaflex is committed to creating an inclusive and diverse work environment, where everyone feels valued and empowered to contribute.

• Mentorship & Career Growth: We believe in investing in our employees' growth and development, with opportunities for mentorship, training, and career advancement.
• Work/Life Balance: We value work-life harmony and strive to provide a flexible and supportive work environment that allows you to achieve success at work and at home.
• Diverse Experiences: We welcome candidates from diverse backgrounds and experiences, and encourage you to apply even if you don't meet all of the qualifications and skills listed in the job description.

How to Apply

If you are a motivated and experienced professional with a passion for shaping the future of the State and Local Government and Higher Education industry, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and qualifications, to [insert contact information]. Apply for this job