Experienced Multilingual Customer Support Representative for Mobile Gaming Industry – German, English, and Russian Language Expertise

Introduction to arenaflex

arenaflex is a leading mobile game development company that has made its mark on the global gaming scene. With a ranking among the top 3 in the world in terms of revenue and being the first among all mobile applications in EMEA, we have achieved unparalleled success. Our games have been installed an astonishing 2.3 billion times, which is roughly a third of the world's population, and over 30 million people enjoy playing them every day. This is an exciting opportunity to join a dynamic team that is passionate about creating engaging gaming experiences for millions of players worldwide.

About the Role

We are currently seeking a highly skilled and dynamic Customer Support Representative who is proficient in German, English, and Russian languages. As a key member of our support team, you will have the opportunity to assist and support the players of our games, ensuring an exceptional gaming experience for our global player base. If you are passionate about gaming, have excellent communication skills, and are looking for a challenging role that offers opportunities for growth and development, we encourage you to apply for this exciting position.

Key Responsibilities

• Act as a go-to expert providing technical support for our free-to-play mobile games across multiple platforms, collaborating with support engineers to manage player tickets efficiently.
• Engage with our global player base, offering technical advice and assistance to ensure a seamless gaming experience.
• Identify, prioritize, and resolve issues swiftly, working closely with diverse departments such as production, QA, design, programming, legal, and marketing to provide comprehensive solutions.
• Utilize your research skills to develop innovative solutions and enhance our support services, ensuring that our players receive the best possible support.

Requirements

To be successful in this role, you will need to possess the following skills and qualifications:

• Excellent communication skills in English, both verbal and written, with the ability to communicate complex technical concepts clearly and concisely.
• Excellent communication skills in German, both verbal and written, with a strong understanding of the language and culture.
• Excellent communication skills in Russian, both verbal and written, with a strong understanding of the language and culture.
• A knack for quickly grasping technical concepts and explaining them to users with different levels of technical expertise.
• Experience playing mobile games is preferred, with a passion for the gaming industry and a desire to learn and grow with our company.

What We Offer

At arenaflex, we are committed to providing our employees with a comprehensive range of benefits and perks that support their well-being, growth, and development. These include:

• Healthcare: We reimburse online sessions with a psychologist and offer you and your children healthcare, including dental insurance and treatment for COVID-19.
• Work-life balance: We offer a generous amount of paid vacation days and sick leave, with the option to request additional days off in special circumstances.
• Professional development and education: We reimburse participation in relevant conferences and courses, and regularly conduct internal bootcamps. We also provide access to discounted English language courses to support your ongoing learning and development.
• Entertainment and merch: We host hundreds of events around the world every year, including contests, sports challenges, parties, hackathons, and offline events for individual teams.
• Fitness: We support leading a healthy lifestyle and offer reimbursement for gym memberships or fitness app subscriptions.
• Community involvement: We launch charity projects and support the initiatives of employees through our grant competition, encouraging our team members to make a positive impact in their communities.

Work Format

We offer flexible work arrangements, with the option to work remotely or from one of our offices in Armenia, Georgia, Kazakhstan, or Montenegro. This allows you to choose the work environment that best suits your needs and preferences.

Career Growth Opportunities

At arenaflex, we are committed to supporting the growth and development of our employees. We offer a range of opportunities for career advancement, including training and development programs, mentorship, and opportunities to work on high-profile projects. Our goal is to help you achieve your career goals and reach your full potential.

Skills and Competencies

To be successful in this role, you will need to possess a range of skills and competencies, including:

• Excellent communication and interpersonal skills, with the ability to work effectively with people at all levels.
• Strong problem-solving and analytical skills, with the ability to think critically and outside the box.
• Ability to work in a fast-paced environment, with a strong focus on delivering high-quality results.
• Strong attention to detail, with a commitment to accuracy and quality.
• Ability to learn quickly and adapt to new situations and challenges.

Conclusion

If you are a motivated and enthusiastic individual with a passion for gaming and customer support, we encourage you to apply for this exciting opportunity. At arenaflex, we offer a dynamic and supportive work environment, with a range of benefits and perks that support your well-being and growth. Don't miss out on this chance to join our team and contribute to the success of our company. Apply now and take the first step towards an exciting and rewarding career with arenaflex.