Customer Communications Representative I
Canon USA is a global leader in digital imaging, committed to social and environmental responsibility. The Customer Communications Representative I is responsible for providing exceptional service to customers, handling inquiries, and ensuring timely processing of service calls.
Responsibilities
- Responsible for ensuring all service calls are answered and entered into company systems in a timely and accurate manner
- Responsible for providing the best possible customer service to internal as well as external customers
- Must be able to handle level 1 call types
- Provides outstanding service to customers calling the dispatch team for service
- Responds to routine customer inquiries via live call or Email as needed
- Provides follow through on any special customer needs in a timely manner
Skills
- HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience
- Strong verbal and written communication skills
- Proficient in MS Office, strong attention to detail, organized and able to multitask
- Successful completion of Call Taker New-Hire training and introductory period
- Must be able to work wide variety of work shift/schedules with short notice
- You must be legally authorized to work in the United States
- All applicants must reside in the United States at the time of hire
Benefits
- Employee referral bonus
- Employee discounts
- “Dress for Your Day” attire program (casual is welcome, based on your job function)
- Volunteer opportunities to give back to our local community
- Swag! A Canon welcome kit and official merch you can’t get anywhere else
- Medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.
Company Overview