Dealer Success Manager
Capital One is seeking a Dealer Success Manager who will operate as a Strategic Consultant and Customer-Centric Partner to auto dealers. This role involves collaborating with sales teams to drive customer success, enhance technology adoption, and ensure dealers maximize the value of Capital One's offerings.
Responsibilities
- Strategic POD Partnership: Collaborate and partner with the Area Sales Manager (ASM), and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals
- Sales Enablement and Retention Cycle Ownership: Drive superior success by contributing to and supporting the POD’s sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle, which includes:
- Driving process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process
- Providing subject matter expertise on processes and Navigator Platform when representing the Sales organization
- Product and Process troubleshooting, specifically relating to Navigator Platform
- Frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle
Skills
- High School diploma, GED or equivalent certification
- At least 1 year of experience in Process Management
- At least 1 year of experience in Relationship management
- Bachelors Degree
- 2+ years of experience in Process Management
- 2+ years of experience in Relationship management
Benefits
- Performance based incentive compensation
- Cash bonus(es)
- Long term incentives (LTI)
- Comprehensive, competitive, and inclusive set of health, financial and other benefits
Company Overview