[Remote] Inside Sales

Note: The job is a remote job and is open to candidates in USA. Village Plumbing, Air & Electric is seeking an Inside Sales Representative who is focused on building relationships and converting warm leads into loyal customers. The role involves making daily calls to follow up on unsold opportunities, closing deals, and ensuring high customer satisfaction.

Responsibilities

• Call warm leads daily — unsold repair and replacement estimates are your goldmine
• Close the deal over the phone with confidence, empathy, and urgency
• Build trust by overcoming objections and offering flexible financing options
• Be the go-to resource for our techs and outside sales reps — help get the sale across the finish line
• Follow up like a pro: phone, text, email — whatever it takes to reconnect
• Make happy calls to ensure customer satisfaction and service quality
• Track all activity in Service Titan CRM and keep your follow-ups organized
• Be ready to make 65+ calls per day — we’re not shy about working the phone!
• 2–2.5 closed deals per week
• $150K in monthly closed sales
• All unsold leads contacted within 24 hours
• Multiple contact attempts across multiple days and platforms
• A growing pipeline and stronger relationships every single day

Skills

• Detail-oriented, organized, and self-motivated
• Prior inside sales or call center sales experience (agency recruitment, car sales, or B2B a plus)
• Comfortable making dozens of calls per day — and bouncing back from rejection
• Natural relationship-builder with strong communication and problem-solving skills
• Experience with financing plans — and the ability to clearly present options
• Familiar with CRMs
• Strong emotional intelligence: especially when customers are frustrated
• Customer-first mindset: you love helping people and making things right
• Grit: the persistence to turn “no” into “not yet” then a “not yet” to a “yes lets do business”
• A bias for action: you don't wait to be told, you go make it happen
• A servant-leader attitude: you're here to help people, not just sell
• High Energy – driven to seek continuous improvement and help build a culture of accountability
• A teammate – you enjoy working in small teams, building relationships, and supporting others
• Entrepreneurial – must be a self-starter and can identify and implement initiatives that are well-aligned with the company's strategic plan
• Results Oriented – links decisions to overall business objectives
• Affable & Collaborative – ability to embrace, support and practice a collaborative style which goes beyond relationship building. They will achieve results with and through others
• Communicative – possesses exceptional written and verbal skills enabling her/him to prepare and present information and recommendations to a broad and diverse audience, including technicians and employees, peers on the management team, and investors

Benefits

• Coverage of your medical premiums, plus full dental, vision, and life insurance.
• Company-matched 401K.
• Paid holidays and accrued paid time off.
• Enjoy a set weekly work schedule, so you can plan your time with ease.
• All company technology provided, with a company cell phone, tablet, and laptop to keep you connected.
• Ongoing training to help you grow technically and professionally in your career.

Company Overview