Customer Insights Analyst
MVP Health Care is on a mission to create a healthier future for everyone, and they are seeking a Customer Insights Analyst to join their team. The role involves analyzing claims data to identify trends that inform business strategy and assisting with rate development and operational duties.
Responsibilities
- Analyze claims data from various sources to identify trends and patterns
- Develop and implement data analysis techniques to gain insights into the health and behaviors of client populations
- Create reports and presentations to communicate findings to stakeholders
- Collaborate with cross-functional teams to recognize data-driven solutions to Quality and Health Management initiatives
- Conduct ad hoc analysis as needed to support client needs
- Configure and maintain automated file feeds to outside entities
- Determine rates for new and existing accounts based upon census, claims and other group information available
- Work cooperatively with sales and account management staff to understand account parameters, product strategy and competitive landscape
- Follow process outlined by team to ensure product and rating process and guidelines are followed
- Identify systems issues and works with system staff and management through to resolution
- Perform testing for annual formula updates and/or as needed for system upgrades and changes
- Respond to questions from sales and account management staff for brokers and RFPs in a complete and informative manner
- Perform other duties as assigned by management
Skills
- Bachelor's or Master's degree in Business, Health Care, Information Systems, Statistics, Mathematics, or a related field
- Strong analytical skills (SQL a plus) and business-minded
- Experience with data visualization tools (e.g., Tableau, PowerBI, Excel)
- Strong communication skills, both written and verbal
- Ability to work independently and collaboratively in a team environment
- Strong attention to detail and ability to manage multiple projects simultaneously
- Strong time management skills, attention to deadlines
- Ability to apply data governance to report requests based on business rules for specific clients
- Familiarity with health care industry a plus
Benefits
- Growth opportunities to uplevel your career
- A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
- Competitive compensation and comprehensive benefits focused on well-being
Company Overview
Company H1B Sponsorship