IT Support Specialist - HYBRID
A-G Specialty Insurance is a nationally recognized leader in the sports insurance industry, specializing in various insurance products. The IT Support Specialist is responsible for providing day-to-day technical support to end users, focusing on endpoint setup, user account management, and troubleshooting hardware and software issues.
Responsibilities
- Set up, image, and deploy new computers and peripherals
- Own and maintain the imaging process including master images and software updates
- Create, modify, and disable user accounts as part of onboarding and offboarding
- Perform password resets and access troubleshooting
- Provide Microsoft 365 and Office 365 end-user support
- Assist with workstation, printer, and A/V setup and troubleshooting
- Support mobile devices and endpoint management using MDM tools
- Maintain accurate asset and inventory records
- Provide one-on-one user support, in person and remotely
- Track daily work in Ticketing System
- Document IT processes and procedures
- Escalate complex issues as needed
Skills
- Associate's or Bachelor's degree in Information Technology or related field, or the equivalent experience
- Effective communication skills and the ability to collaborate with diverse stakeholders in a team-oriented environment
- Experience supporting Windows operating systems
- Working knowledge of Microsoft 365 and Office 365 Admin Center
- Familiarity with endpoint management and MDM solutions
- Strong troubleshooting and customer service skills
- Ability to work independently and as part of a team
- Strong attention to detail and organization
Company Overview