Client Success Associate
WebMD, through its division Medscape, is a leading online destination for physicians and healthcare professionals. They are seeking a motivated client services professional to build and maintain strong client relationships, ensuring customer satisfaction and successful delivery of solutions based on customer needs.
Responsibilities
- Build and maintain strong client relationships, including onsite presence as needed
- Support overall client satisfaction by providing the highest caliber customer-service experience
- Partner with Sales to help meet client and internal goals and improve overall business performance
- Manage day-to-day partnership and collaboration with all departments from sale to execution and launch
- Collaborate with internal teams including Project Managers throughout the development lifecycle to ensure overall project health, including asset review, internal kick off meetings, Client reviews, quality checks, etc
- Support regular client-facing communications and adhering to client communication standards by preparing and distributing kick off materials, client status reports, contact reports, MLR meetings and follow ups, etc
- Ensure the timely and successful delivery of Medscape solutions in collaboration with customer needs and objectives
- Learn and exhibit a thorough understanding of Medscape process to achieve optimum efficiency and speed to market
- Demonstrate comprehensive understanding of revenue delivery and supporting overall team revenue goals
- Client travel as required
Skills
- Bachelor's degree preferred or will consider related experience
- Minimum of 1-2 years of experience with a combination of digital, agency and healthcare experience
- Minimum of 1-2 years of experience in Account Management or Client Service
- Experience in pharmaceutical/HCP advertising, or healthcare, or medical/legal/regulatory review process strongly desired; equivalent experience in a highly regulated industry may substitute
- Familiarity with HCP-based clients including MLR process
- Understanding of digital advertising
- Ability to thrive in a fast-paced, collaborative environment
Benefits
- Health Insurance (medical, dental, and vision coverage)
- Paid Time Off (including vacation, sick leave, and flexible holiday days)
- 401(k) Retirement Plan with employer matching
- Life and Disability Insurance
- Employee Assistance Program (EAP)
- Commuter and/or Transit Benefits (if applicable)
Company Overview