[Remote] Client Success Specialist

Note: The job is a remote job and is open to candidates in USA. WineFetch is a company focused on customer success in the marine industry. The Client Success Specialist serves as a trusted advisor, supporting customer satisfaction and business opportunities through product demonstrations and solution optimization.

Responsibilities

• Support existing IDS Marine customers by providing product walkthroughs, best-practice guidance, and solution optimization
• Take on and support customer projects as assigned by the Director of Marine Dealer Relations, including special initiatives, targeted dealer engagements, and follow-up work to ensure successful
• Conduct technical and functional demos for prospective dealers, with an emphasis on IDS Marine's products and services; including accounting, parts, service, sales, CRM and leadership insights
• Financial workflows, and operational efficiency
• Assist Sales and Relationship Managers during discovery sessions to understand dealer processes and requirements
• Translate dealer business needs into clear IDS Marine solution positioning

Skills

• Experience in Marine dealership operations
• Strong understanding of dealership accounting, financial workflows, and back-office processes
• Ability to explain complex technical concepts in clear, dealer-friendly language
• Comfortable leading demos, discovery conversations, and assigned customer initiatives
• Collaborative, dealer-first mindset

Benefits

• Medical
• Dental
• Vision
• Basic life insurance
• Short/long term disability
• 401(k) participation (with company match)
• Prorated number of days off, including vacation , sick and holidays

Company Overview