Field Service Engineer - Boston, MA
Packsize is redefining the way businesses and their customers use and experience packaging around the world. A Packsize Field Service Engineer will install, configure and maintain Packsize equipment solutions onsite at several customer’s facilities, while building strong customer relationships and providing exceptional service.
Responsibilities
- Scheduling tasks at customer job sites
- Troubleshooting issues, quickly and effectively, using technical drawings and documentation
- Performing routine maintenance and emergency services as they arise
- Continuous learning, including customer operational processes, packaging designs, technical specifications
- Installation of Packsize solutions and training others to use and maintain it
- Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc
- Responsively and productively communicate information and ideas with Packsize and customer’s personnel so they will understand. Must be able to exchange accurate information in these situations
- Adhere to all Packsize and customer safety requirements, and safety protocols related to exposed moving parts and electricity
- Excellent work ethic and time management skills
Skills
- Customer service focus
- Knowledge of Windows platforms
- Knowledge of and effective use of hand tools
- Knowledge of mechanical platforms
- Ability to work independently with little or no direct supervision
- Associates Degree, Vocational Training or equivalent experience
- Valid driver's license and clean driving record
- Bachelor's Degree in a related area preferred
- Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
Company Overview
Company H1B Sponsorship