Customer Service Representative
Brunswick Corporation is a global marine leader committed to innovation and transforming experiences on the water. They are seeking a Customer Service Representative to support the customer journey by providing technical support and acting as a primary contact for dealers and customers, ensuring efficient communication and problem resolution.
Responsibilities
- Know all essential aspects of product and operations within the Navan portfolio
- Provide timely responses to dealer and customer inquiries via phone, email, or cases that are created
- Provide regular dealer and/or owner touch points and follow-up communication
- Support and monitor owner issues through resolution
- Support incoming dealer calls, 9am-5pm EST Mon-Friday
- NPS survey follow-up as needed
- Document all interactions in Salesforce CRM database
- Establish a standard resource database for common contacts
- Work collaboratively with brand and dealer support centers: (CoE and CMS)
- Support project development to meet strategic goals
- KPI and metrics tracking, support and development as needed
- Other projects and tasks assigned by manager
- Travel when required
Skills
- High School Diploma or GED required
- Highly skilled in interpersonal skills with an ability to connect with others via phone and email
- Competency in Microsoft Word, Excel, Workday and Outlook required
- Professional communication and written skills required
- Boating experience and/or knowledge of Navan and Sea Ray products necessary
- Ability to quickly learn and navigate through software and internet programs required
- Ability to always maintain an upbeat and positive attitude
- Strong organizational skills and ability to balance multiple priorities
- Ability to work effectively within a team environment
- Familiarity with Salesforce.com environment preferred
Benefits
- Competitive 401(k) plan with company match
- Health benefits
- Paid time off
- Robust Wellness Program
- Medical
- Dental
- Vision
- Paid vacation
- 401k (up to 4% match)
- Health Savings Account (with company contribution)
- Wellbeing program
- Product purchase discounts
Company Overview
Company H1B Sponsorship