Workstation Administrator

Colorado State University is a thriving community focused on transforming lives through education, research, and service. The Workstation Administrator role involves supporting various operating systems, implementing new technologies, and providing second-tier support to enhance the computing experience for end users.

Responsibilities

• Maintain and deploy monthly Windows, Office, and other software updates for 2500+ workstations throughout the college and ensure that they have been tested to verify compatibility
• Create PowerShell scripts to deploy necessary software and updates to our collection of managed computers (to eliminate the substantial effort from our help desk team)
• Act as the primary point of contact for any Windows, 3rd party software or SCCM related issues that may arise and require attention
• Create and update documentation that will help standardize our procedures for all installations and issues
• Create and maintain security groups for our network resources, and install printers on our print server and verify proper functionality
• This portion is split into a multitude of tasks including but not limited to: being a secondary for server updates
• Maintaining and updating servers (that vary in low to high importance and impact on our systems)
• Secondary responsibility for data backups and data recovery on our CVMBS drives
• And working with other departments for data recovery process if not hosted on our backup solution
• The primary point of contact for access requests to file system resources
• Research new technologies and methods to utilize in our work environment and spearhead test deployments
• Create new software scripts/packages for our technicians, group, or college to optimize everyday workflow
• Discover process shortfalls that require significant manual effort, then develop automated processes that reduce and eliminate these issues thereby reducing risk
• Colorado State University is focused on migrating to Intune for endpoint management
• Work to implement adoption of cloud-based device management from on-premises solutions
• Implement further controls on macOS and iOS devices, standardizing our process with the help desk
• Convert control of CVMBS -owned Windows devices from SCCM to Intune, using cloud tools to increase our remote support capabilities and ensure device health when away from the University network

Skills

• Bachelor's degree from an accredited institution in a field of study related to the work assignment
• One year of professional experience in an occupational field related to the work assigned to the position
• Experience with desktop computer support (in-person and remote)
• Knowledge of Microsoft Active Directory, DHCP, DNS
• Ability to document processes and communicate effectively with peers and end users alike, compensating for varying degrees of proficiency
• Additional appropriate education will substitute for the required experience on a year-for-year basis
• Additional appropriate experience will substitute for the degree requirement on a year-for-year basis
• Training or certification related to the work assigned to the position will be considered as a substitution for the required experience and/or education
• Successful candidates must be legally authorized to work in the United States by the proposed start date; the department will not sponsor a visa for this position
• Experience in mass computer management including:
• PowerShell Scripting
• Microsoft Endpoint Manager iOS/macOS/Mobile/Personal Device Management
• Microsoft Endpoint Configuration Manager management, including device imaging and application management
• Experience with Cloud Services (Azure/ AWS)
• Proficient with programming, scripting, and custom coding
• Proficient in working with differing file systems such as NFS, MacOS, SMB, and experience in interconnecting these different solutions

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