Experienced Customer Service Agent – Remedy On-Call (Part Time) Supporting Physician Practices

At blithequark, we're dedicated to revolutionizing the way physician practices deliver customer service and appointment scheduling. Our innovative Remedy On-Call product is a 24/7 answering service that empowers clients to streamline their operations and focus on what matters most – delivering exceptional patient care. As a key member of our Remedy On-Call team, you'll play a vital role in providing top-notch customer support to our clients and their customers.

Job Summary:

We're seeking an experienced Customer Service Agent to join our Remedy On-Call team on a part-time basis. As a remote worker, you'll be responsible for providing exceptional customer support over the phone via real-time/live conversations with clients. This role requires excellent communication skills, a professional demeanor, and attention to detail. If you're passionate about delivering outstanding customer experiences and working in a dynamic, fast-paced environment, we encourage you to apply.

Responsibilities:

As a Customer Service Agent on our Remedy On-Call team, you'll be responsible for:

• Answering incoming client calls, taking messages, and verifying all information in the message is correct
• Scheduling patient appointments as requested
• Dispatching calls to the appropriate medical practice following proper protocol
• Representing our customers professionally and providing courteous service during incoming calls
• Utilizing critical thinking and problem-solving skills to address client issues in the most efficient way possible

How You'll Perform Essential Functions:

* 80% of your work will be performed via real-time/live conversations with clients via telephone and chat

• All work will be performed via computer, using various software programs, including Google suite of products, Salesforce CRM, JIRA ticketing system, and Office Practicum EHR
• Telephone will be used in all client interactions

Requirements:

To succeed in this role, you'll need:

• Excellent communication skills, including written and speaking skills
• Ability to work independently and/or with a team
• Attention to detailed information on computer screen
• Ability to correctly spell medical terminology
• Ability to multitask and be flexible
• Active listening skills – strong proficiency
• Strong computer skills
• Ability to type 35-40 wpm
• The ability to work a flexible schedule, including weekends and holidays

Education and Certifications:

* High school or equivalent (preferred)

Additional Requirements:

* This is a work-from-home position that requires: + High-speed internet connection + Wired headset

Work Environment and Physical Demands:

* A quiet workspace is required, with a secure, quiet distraction-free environment without any conflicting responsibilities during your scheduled work shift

• Computer and telephone work in a remote office setting
• Lifting requirements of no more than five pounds

Core Values:

At blithequark, we're committed to hiring individuals who embody our company's performance-based culture, as defined by our Core Values:

• We are Clinician First
• Pediatric Care is our Home
• We Deliver on our Commitments
• Our Success is Based on Results
• We Believe in the Power of Teams

Benefits:

Our Remedy On-Call team members enjoy a variety of benefits, including:

• 401(k) with company match
• Paid Sick Time
• Company Wellness Program
• Employee Assistance Program
• Employee Recognition Program
• Voluntary Pet Insurance

Equal Employment Opportunity Statement:

Our company is committed to equal employment opportunity and will not discriminate against employees or applicants for employment on any legally recognized basis, including but not limited to:

• Veteran status
• Uniform service member status
• Race
• Color
• Ancestry
• Pregnancy, childbirth, and related medical conditions
• National origin
• Non-job-related handicap or disability
• Creed
• Religion
• Sex
• Sexual orientation
• National origin
• Age (18 and over) – (40 or over)
• Physical or mental disability
• Predisposing genetic characteristics
• Military status
• Marital status
• Protected action
• Concerted activity
• Any other protected class under federal, state, or local law

Americans with Disabilities Act Statement:

Our company is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate. In general, it is your responsibility to notify your supervisor of the need for accommodation. Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability. Also, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals. If you're passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment, we encourage you to apply for this exciting opportunity to join our Remedy On-Call team at blithequark. Apply for this job