Experienced Customer Support Consultant – Blockchain and Emerging Tech Solutions
Are you passionate about the world of technology and eager to join a dynamic team that's shaping the future of customer support? Look no further than blithequark, a leading provider of Support-as-a-Service solutions for tech companies around the globe. As a Customer Support Consultant, you'll have the opportunity to thrive in a multicultural and multilingual environment, working with cutting-edge technology and helping customers achieve their goals.
About blithequark
blithequark is a forward-thinking company that's revolutionizing the way tech companies approach customer support. With a presence in over 30 countries and a team that speaks over 60 languages, we're committed to providing exceptional support to our clients and their customers. Since 2010, we've established ourselves as an industry leader in premium outsourced customer support, and we're now expanding our team to meet the growing demands of our clients.
The Role
As a Customer Support Consultant at blithequark, you'll be responsible for providing exceptional customer support via chats, emails, and other communication channels. You'll work closely with our clients' customers, building positive and long-lasting relationships that drive customer satisfaction and loyalty. Your expertise will be essential in resolving complex technical issues, providing product information, and ensuring that our clients' customers have an exceptional experience.
Key Responsibilities:
* Provide exceptional customer support via chats, emails, and other communication channels
- Build positive and long-lasting relationships with customers
- Meet team KPIs and performance metrics
- Stay up-to-date with cutting-edge technology and emerging trends in the industry
- Securely handle customers' sensitive information and maintain confidentiality
- Apply the latest customer happiness practices and techniques to drive customer satisfaction
- Maintain working knowledge of our clients' products and services
- Communicate effectively with developers and other departments of various IT companies
What You Need to Succeed:
* Excellent English language skills (at least C1 level)
- At least 6 months of experience in a customer support role
- Experience with providing support via live chats and emails
- Experience with CRM systems, preferably Salesforce or Zendesk
- Personal or professional experience with trading, investments, or crypto
- Analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Nice to Have:
* Experience with CRM systems, particularly Salesforce or Zendesk
Benefits and Perks:
* Flexible schedule and work-life balance
- Opportunity to work fully remotely and enjoy a multicultural and multilingual environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
- A supportive team that's passionate about customer support and emerging tech solutions
Why Join blithequark?
At blithequark, we're committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration. Our team is passionate about customer support and emerging tech solutions, and we're always looking for talented individuals who share our vision. As a Customer Support Consultant, you'll have the opportunity to:
- Work with cutting-edge technology and emerging trends in the industry
- Develop your skills and expertise in customer support and CRM systems
- Collaborate with a diverse team of professionals from around the world
- Enjoy a flexible schedule and work-life balance
- Participate in ongoing training and development programs
- Contribute to the growth and success of a leading provider of Support-as-a-Service solutions
How to Apply
If you're passionate about customer support and emerging tech solutions, we'd love to hear from you! Please submit your CV in English, highlighting your outstanding skills and experience. We're an equal opportunities employer, and we welcome applications from diverse backgrounds and experiences.
Disclaimer
blithequark is a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Apply to this job Apply for this job